[2.1.152] Cannot connect to Local Server

**Korlain** · March 13, 2019, 12:09am

I’ve uninstalled the application, rebooted and reinstalled about 8 times now, everytime a clean install according to the installer. shutting down the computer for 10 minutes, removing power source and this keeps happening.

any help would be appreciated.

Thanks,
K

**Ken_GlassWire** · March 13, 2019, 11:59am

@Korlain

Is it possible to share what other security software you are using with GlassWire? Maybe that software is stopping our service from starting?

Also, are you on Ethernet or WiFi?

Has GlassWire ever worked for you or are you a new user? If GlassWire worked before have you made any changes to your PC since installing GlassWire, and what were those changes (new security software)?

**Korlain** · March 13, 2019, 12:49pm

Hi Ken,

I am not using any other 3rd party security software. Using only windows defender and windows firewall. I am on ethernet.

Glasswire has not worked for me; I am a new user. No changes inbetween installs, only a couple of shutdowns.

Regards,
IA

**Ken_GlassWire** · March 13, 2019, 1:08pm

@Korlain

Is your WlanSVC service running?

**Korlain** · March 13, 2019, 1:52pm

it seems to be, even though i dont have a wireless adapter on this desktop machine.

Regards,
K

**Ken_GlassWire** · March 13, 2019, 2:31pm

@Korlain

Is the base filtering engine service running?

Have you disabled any default Windows services?

**Korlain** · March 13, 2019, 11:16pm

Not sure on the BFE service at the moment, but i have not disabled any default windows services.

Edit 1:

BFE Service running.

**Korlain** · March 14, 2019, 11:28pm

any news/update on this?

thanks

**Ken_GlassWire** · March 15, 2019, 2:21pm

@Korlain

Oh sorry! I misread your last post and I thought it said you were going to check the BFE service.

I’m not sure. If you want to send us some logs you could do this:

https://www.glasswire.com/contact/

Stop the GlassWire service;
Copy log.conf to C:\ProgramData\GlassWire\service
Start the GlassWire service and reproduce the problem
Send us the logs from C:\ProgramData\GlassWire\service\log

Log.conf should be a notepad file called exactly “log.conf” with these two lines only:
log_path=c:\programdata\glasswire\service\log
log_level_file=-1

**Korlain** · March 16, 2019, 12:01am

Hi Ken,

I did exactly what you suggested and here are my results:

Thanks,
K

**Ken_GlassWire** · March 16, 2019, 12:17am

Thanks. I will share with our team and see what they suggest next.

**JMPRZ** · March 23, 2019, 4:59am

Hi Ken
I’ve same problem since Windows 10 1809
Best Regards
Jean-Michel

**paulsimmons** · March 24, 2019, 9:54pm

I had the same and it helped! Thanks