Action! Mirillis can't launch, Firewall issue?

GlassWire Help
1

Hello,

after the brutal death of my ssd, I reinstalled windows 10. it was a clean installation, I downloaded version 2, and a capture software: Action! of Mirillis.

The problem is that when you activate the firewall (I tested the 3 modes) as soon as the firewall is on “on”, Action refuses to launch because it detects that the firewall blocks it…

I read that on an old version the bug was fixed but still have to shut down firewall to launch the capture software and restart it after (although before I reinstall my windows with a glasswire version 1. X I didn’t have this problem)

If it were possible to help me, that would be great!

Thank you in advance

jojoneil

2

@jojoneil

Sorry for the problem.

I have an idea on what could solve it using our new “profiles” feature.

First uninstall GlassWire using Add/Remove programs, then reboot. Next reinstall our latest version using the “clean” install option with the “reset firewall” option also checked.

Now, GlassWire’s firewall should be off by default under its firewall tab.

Next launch “Action!”. Did it work? Good. Let it appear in the firewall list, but don’t turn on the firewall yet.

Now use IE or another app and let it appear on the firewall list.

Now turn on GlassWire’s Firewall, but don’t change modes. Now launch “Action!”. Did it work?

Now save this profile under “Profiles” in the top middle of the Firewall screen and use this profile when you use the Action app.

If this doesn’t work let me know and I’ll see if we can do some testing on our end.

3

Thank you Ken_GlassWire for the quick response!
Unfortunately, even after doing the requested manipulation,“Action!” is only launched if the firewall is on “off”. :frowning:

4

@jojoneil

Where can we download this app and try it so we can fix this for you? Is there a free version we can test?

5

You can download this app here : https://mirillis.com/en/downloads/downloads_action.html
There’s a 15-day trial version normally

Thx a lot for your support

6

Hi, I have the same problem and I get error 101.
https://mirillis.com/en/products/tutorials/action-recorder-error-message-101.html
I tried to fix it, but i failed! Did u encounter this problem (if u had time to test) ? @Ken_GlassWire

7

@Atris

If you go to the top left GlassWire menu and choose “About” what version do you have? Is GlassWire in “click to block” or what mode?

8

I updated from 1.9… & reset the firewall and settings, Now I have Last version, 2.0.80, I’ll try to replicate my problem in vmware

9

@Ken_GlassWire I did a simple test, it was easy to replicate the error

wmware > with clean windows 10
install glasswire 2.0.80 > activate > set firewall ON > Ask to connect
Install Mirillis Action > start the app > works ok
restart pc > start the app > error 101

glasswire > set firewall ON > Click to block
restart pc > start the app > error 101

glasswire > set firewall OFF
start the app > works ok

glasswire > dezactivate glasswire > (windows firewall is ON)
start the app > works ok

10

@Atris

When you installed 2.0.80 did you use the options in GlassWire’s installer to reset it to defaults, and reset its firewall in GlassWire’s installer options also? We had a bug in the previous version.

Also, if you could go to your Firewall Control panel before reinstalling GlassWire and choosing “restore defaults” that would be helpful too maybe. Sorry for the problem.

11

@Atris
I already tried all of that stuff, on my main pc, & now again in the virtual machine

VM > with clean windows, open GlassWire 2.0.80 > set firewall off > exit > uninstall > Restart
open Mirillis Action > works ok > exit
Windows Firewall > Restore > Restart
i already tryed (install GlassWire 2.0.80 + reset firewall + clean install ) & it failed
i’ll try now ? install GlassWire 2.0.80 + reset firewall + clean install > start GlassWire > firewall is off
open Mirillis Action > works ok > exit > Restart
open GlassWire > set firewall Click to block > ON
open Mirillis Action > error 101

If u can, please test the app in a virtual machine? & tell me if u encounter the error?

There’s no rush, but if it’s a bug maybe can be fixed, for now I’m gonna disable the Firewall > open Mirillis Action > Enable firewall > & use the app this way

1 Like
12

finally I found a double solution: I switched to OBS studio with buffer (similar to timeshift) and went back to Glasswire 1.2.121 because the firewall is free, it’s sad but it works the time to wait.

1 Like
13

@jojoneil

If you could report this issue to Action!'s company also it may help. Thanks for alerting us to this issue.

14

If your Windows computer is mysteriously blocking connections to our servers — especially FTP connections — the Windows Firewall may be preventing the connections from getting through.

The first thing you should do if you suspect a firewall problem is restart your computer and your networking equipment (including your DSL or cable modem, which you should turn off, then on).

If that doesn’t help, follow the instructions below.

Testing to see if the problem is the Windows Firewall
You can temporarily turn off the Windows Firewall to see if it’s causing the problem. To do this:

Click the Start menu, then choose Control Panel.
Click Windows Firewall. (If your control panel is in “category view”, click “Security Center” to see the “Windows Firewall” icon.)
A new window will appear showing the firewall settings. Click Off (not recommended).
Click OK to close the control panel window.
Try connecting to our servers and note whether it solves the problem.
After you test the connection, open the Windows Firewall control panel again and turn it On to make sure your computer is protected.
If this test solved the problem, that means that Windows Firewall is blocking the connections. If so, it may help to restore the firewall to the original settings that came with your computer. The instructions below explain how to do this.

How to reset the Windows Firewall
This section explains how to restore the Windows Firewall settings to the original ones that came with your computer. This will remove any erroneous firewall rules that are blocking legitimate connections.

During this process, Windows will tell you that restoring the default firewall settings may cause some programs to stop working. However, this is only the case if you have added custom firewall rules to allow certain programs that would have normally been blocked, which is rare. If you have added custom rules, you may not want to do this.

To reset the Windows Firewall:

Click the Start menu, then choose Control Panel.
Click Windows Firewall. (If your control panel is in “category view”, click “Security Center” to see the “Windows Firewall” icon.)
A new window will appear showing the firewall settings.
Click the Advanced tab.
Click the Restore Defaults button. Windows will ask you if you want to continue; click Yes.
Click OK to close the control panel window.
After doing this, restart your computer to see if it has solved the problem.

Regards,
Rachel Gomez