I’m trying to deactivate Glassware, because I need to reinstall my PC.
But after I select “Deactivate Glasswire” menu item, it restarts it, and still is activated. Deactivate menu is still active and all functionality that requires activation works.
Sorry for the problem. Please continue on and if you run into any problems on the new PC when activating email us https://www.glasswire.com/contact/ and I’ll reset your code. I’ll be online at my PC for the next few hours so if you want to email me right now I can reset it for you instantly. @mmozeiko
Did any of the suggestions above make any difference? Do you use any other third party security software that could be blocking GlassWire somehow from accessing the network? If so can you white list us?
Yes, I use a plethora of other third-party security software programs; they are such a well-kept secret with me, that I would have to shoot you if I revealed them all to you. However, after reading through the suggestions here, I decided to do a thorough “roto-rooter” of my system to expunge any remaining traces of your software, and proceeded with a clean install with the latest version. That seems to have done the trick.
Sorry to bring this up again, but I also cannot deactivate… Window opens up again with a fresh “Deactivate GlassWire” Button. Uninstalling doesn’t do the trick, turning of the firewall first (so that GlassWire definitely has internet access) doesn’t change anything either.
Same Here, wanted to deactivate my Glasswire to change my key after your upgrade, but it’s the same. Even tried by deactivating every firewall, Windows and glasswire.
Would you please fix this in the next update ?
Please right click the Windows taskbar and choose the task manager, then find “GlassWire” under services and stop the service temporarily (by right clicking it).
Next remove the file license.dat from the C:\ProgramData\GlassWire\service folder.
Now restart GlassWire at the top left menu by exiting it, then restart the GlassWire service. Now try activating.
No it should not require contacting support to do anything. But if you have to, I’m literally answering all support emails right now so I’m here to fix the problem.
I also messaged you privately here in case you need some help?
Okay. Deleting the licence.dat perfectly worked, thanks.
I have another silly question, since I have used the elite offer, does it means I have now 2 licences ? My Elite + Basic ? Like 10+1 computers ?
Hey @Ken_GlassWire , is is still a problem as of v2.0.105 .
I need to reformat a machine, so I’m going to follow the advice from above of manually removing the license.dat file. I just hope this doesnt burn one of my licenses/installs.