Can't start GlassWire service since major 2.x update


Since version 2.0.78 from december 2017 GlassWire can’t connect to local server and therefor I can’t use the program. I tried every version, including latest 2.0.115. During the last steps of installation ist says:
Installing service - done
Starting service - failed
After that the program tries to connect to local server > attempts 1-2-3 > ‘The GlassWire service stopped running’.

I considered many tipps from similar posts like ‘clean install’, ‘restore windows firewall settings’, deleting files and restarting. I also can’t start ‘GlassWire control service’ manualy in Windows services. Error code 1068.

Has anyone foud a solution for the problem?



Can you try installing our latest update with the “clean” install option checked? Please confirm.


I already clean installed the last version 2.0.115. Same result as previous versions: Can’t start GlassWire service / Can’t connect to local server.



Are you seeing any .dmp files on the desktop?


No .dmp files on my desktop.



Could you email us some logs? Here’s how to do it.

  1. Stop the GlassWire service with the task manager;
  2. Create a log.conf text file with notepad and place it at C:\ProgramData\GlassWire\service
  3. Start the GlassWire service;
  4. Reproduce the problem;
  5. Send us the logs folder C:\ProgramData\GlassWire\service\log

The log.conf text file should have this text in it and should not end in .txt:


Please note in your case, the service will not start so you shouldn’t have to start/stop it, but you can create the log file then install GlassWire over itself to recreate the problem, then send us the logs when the service fails to start.



:star2: Solution :star2:
Thank you for all the answers, but after reserching again I found the solution for the problem in my case!

Under windows services > GlassWire control service > properties > dependencies
I saw, that GlassWire needs the service ‘Automatic WiFi configuration’ to work. This service was disabled, because I only use LAN on my PC. I set it from disabled to automatic and now the GlassWire service can start.

Maybe I could help someone with a similar problem.