all I get now is “trying to connect to local server” 3 attempts and then it says “The Glasswire Service stopped running”. This happened last time & can’t remember now how I got it working. The install procedure was different this time in that it hung for ages on “Installing Microsoft Runtime Libraries” - then an error message came up and I think it said it was writing them to the logs, which I can’t find now - looked in the Glasswire subdirectory. Help please, how can I get it to work?
Go to add/remove programs and uninstall GlassWire. Don’t use a third party uninstaller because it will not remove our driver and it can cause this error.
Thanks for answering so quickly Ken, I did that exactly and it’s made connection now. I see I’ve lost all my History which isn’t important I suppose. But I was expecting to have to copy my serial number in again but when I look down the drop down box, it says “Deactivate Glasswire” - so I suppose it’s remembered that I’m a paid up subscription?
Yes, if it says “deactivate” you are activated and you don’t need to activate again. We make the clean install keep activation as to avoid people having to re-enter their code. We don’t want paid customers to ever have activation issues.