I downloaded the free version, then decided to go for the Upgrade.
The cost should have been: £35.88
But they billed me: £43.00? Hidden charges!
Now I can’t get it to recognise my upgrade.
I can’t scan anything because my phone doesn’t do that!
When I get the numbers, it won’t accept them anywhere!!
I really hoped this program would do what I hoped it would do, but it doesn’t seem to come up expectations!!!
What a shame!!
Hey @kavana, I’d like to clarify some confusion.
We have a mobile (android) app and a desktop app.
the two of them are currently disconnected, as we are serving endpoint security software.
The mobile app has been made free for all users from April 2024 while what you paid for is a yearly licence for your desktop application.
Please follow the sign up process from the app to get your license recognised and work with GlassWire on your computer.
For any matter related to your subscription, please reach out to help@glasswire.com.
Hope that helps,
Andrea