Would you consider a clean install? It should solve the issue.
Uninstall GlassWire
Reboot
Reinstall our latest version with “clean install” checked
I don’t want to lose my data. Also, this has been happening for months and I clean installed it several times after clean installing the OS.
I apologize for the issue.
We will try to reproduce this problem so we can recommend another solution. If anyone else has this issue please chime in to help us find the issue.
I have a similar problem with Glasswire. The app auto updates. That’s good. However it unregisters me every time. I have to hunt down my activation code, or if lucky, it’s prefilled and I just hit register. But… I’m not notified each time Glasswire is updated. I have an unregistered, and incomplete protection version, cranking away in the background. Ain’t what I’m paying for.
Thoughts??? Can your great product update and keep the registration alive – like most similar products?
Thank you, Neil aka nemo
Sorry for the issue. This is different than the settings issue, but I agree it’s a major problem. I think I can help you solve it. Do you use any “cleaning” software like I asked the other person above?
I am seeing a similar issue as nemu with our Pro subscriptions randomly unregistering. I have been seeing this for the past few versions of GlassWire. I have done a complete uninstall and fresh install which did not help.
I know a few weeks ago I was having issues activating my key. Creating a firewall rule for activate.glasswire.com helped resolve the activation issue. Are there any other URLs that our computers must communicate with? I see an update.glasswire.com; Does that have anything to do with our computers silently unregistering?
One more note, I know this is a separate issue as well - I’m seeing in the about section of GlassWire I am on version 2.3.374, but in the Add or Remove Programs settings it is listed as version 2.3.397. I have rebooted since updating.
Please generate logs, then send them to me as an attachment here in the forum by clicking my name, then sending me a private message.
- First stop the GlassWire service in Windows TaskManager under Windows Services. Look under “G” in the list, then right click and choose “stop”.
- Open C:\ProgramData\GlassWire\service-full (or -lite, depends on the version of GlassWire you use).
- Open glasswire.conf as administrator.
- Set the following parameters and save the file by editing its text:
LogLevel = 255
LogEnabled = true
- Start the GlassWire service in TaskManager.
- Repeat the problem. Please don’t send logs until GlassWire is deactivated again.
- Send us the logs from C:\ProgramData/glasswire/service-full/log (or service-lite, depends on the version) We can then find the problem and suggest a solution, or put out a fix for everyone.
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This issue has been happening constantly for the past few days, it has become very frustrating. I hope you have someone working on this issue and not just ignoring it.
I can confirm seeing this also on Windows 11 Professional - using GlassWire Elite 2.3.397
The solution was
- Disable StartUp via Registry of glasswire.exe -hide
- Disable Auto Update and Update Check
- Setup 30 second Delayed Start via Task Scheduler
Thank you! How to disable Auto Update and Update Check?
Also, this issue needs to get fixed by GlassWire team instead of us users trying to find a workaround.
Perhaps developers will enable users to bypass these with a future release and save the personal research on modifying the default settings.
- Add a checkbox and timeout for Delayed Start
- Add a checkbox for Auto Update (do not Update or Check for Update)
This post is a little dated but the install parameters are probably still valid. I notice there is a /NORUNONSTARTUP parameter which might be what you are looking for (Though you already found it in the registry) - https://forum.glasswire.com/t/support-for-silent-install/657/9
My issue was a little different than your settings resetting, but my computer wasn’t actually sleeping correctly when I closed the lid. I changed to sleep after 30 minutes and have not had my key deactivate in about a week and a half. I believe GlassWire was getting too many “License verification failed” events while I was not on the network, and was auto-deactivating my key.
Just to muddy the already murky water, I am only reading this thread because GlassWire reverted to what I presume to be its default appearance this morning! Not clear what else has reverted although the normally on mini-viewer was off. To push the boundaries of credulity to the limits, it was during this PC start-up that the Glasswire app on one of my Android phones was being updated along with 30 odd other apps (I update apps manually once a day). No, I can’t believe that’s anything more than a random correlation but I had to mention it for the record. I also discover that I am still running the December 2021 version 2.3.374 which I thought was to implement/correct the auto-update facility. Just going to manually update to 2.3.397 which was supposedly available a month ago. Mmm!
Sorry for the issue! I can say that the Android and Windows apps don’t interact in any way.
To access the GlassWire settings go to the top left “GlassWire” menu and choose “Settings”. You are now under the “General” tab in the settings.
The “Begin idle mode” allows you to choose if GlassWire will detect if your computer is idle or not and show that info on the graph. Showing your computer is idle on the graph is useful because if you notice strange network activity while you were idle then you will probably want to investigate what happened during that time period.
“Run on startup” makes GlassWire start when you start up your computer.
“Enable tray notifications” allows tray alerts to temporarily appear on your computer desktop and alert you to possible problems. If you only need to disable these notifications temporarily you can go to the top left GlassWire menu in the main window and choose “snooze alerts”.
“Send GlassWire Alerts to Windows Event Log” duplicates alerts to you Windows logs.
“Enable admin account password request” keeps GlassWire more secure by only allowing changes to GlassWire if you have your admin password. Otherwise anyone who has access to your computer could easily change your GlassWire settings any time.
“Use system time format” to allow GlassWire to follow the time format specified in your system settings, otherwise it will follow the language settings.
“Look up DNS names for hosts (nslookup)” resolves DNS names via Nslookup.
“Bandwidth Speed Units” allows you to choose bytes or bits per second.
“Clear history” lets you to easily delete your graph history. We never have access to your graph history and your graph history is only stored locally on your computer.
This may help you,
Rachel Gomez
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While the OP is a little old I can confirm this has not been resolved. Every version I have of Glasswire randomly resets its config file. In the end I got so sick of it that I just decided to backup the client.conf file on my PC so I had a quick recovery option. Stop service, Exit GUI, restore original client.conf file overwriting the reset version, restart service and GUI. Back to normal.
Currently running 3.3.504 and this still happens regularly. Wish the devs would take a good look at why this is happening.
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Can confirm. The issue hasn’t been resolved yet.
Add to that the Network Scanner Auto Scan turns off after every restart.
Hi @Lennon ,
Please can you confirm that you are not installing with “Clean install” enabled? If not, please can you send logs so that our engineers can investigate? These can be sent to help@glasswire.com
Thanks,
Katie
Hi @Katie_GlassWire, I can confirm that I am not installing with a Clean install. This just occurs randomly without any install at all. I can only assume that in some instances it may be happening as part of automatic update, but otherwise I am not reinstalling the software manually. One day my config is there and the next it has been reset.
When it next occurs, I will send the logs but it is unpredictable and might take some time.
Ensure that you are using the latest version of GlassWire. Developers often release updates to address bugs and improve software stability. Visit the official GlassWire website or check for updates within the application. Right-click on the GlassWire executable or shortcut and choose “Run as Administrator.” This ensures that the program has the necessary permissions to save and retain settings.