GlassWire Service has Stopped Running FAQ

We have updated our FAQ to have more detailed information about what to do if the GlassWire service stops running for some reason. If this happens you may see the error that GlassWire cannot connect to the local Windows service.

https://www.glasswire.com/faq/#glasswire-cant-connect-local-server

Why can’t GlassWire connect to its local server and why won’t GlassWire’s graph load?

GlassWire for Windows has a local Windows service that runs locally on your PC. This Windows service keeps track of your network activity for your PC or server. If that Windows service cannot start then GlassWire cannot graph your data usage.

Please note your graph data never leaves your PC, and we at GlassWire cannot ever access that data since it’s only stored locally on your own PC or server. Our privacy policy explains how we can’t ever see your data.

If you are experiencing this problem first try rebooting your PC. If GlassWire still cannot run please uninstall GlassWire in add/remove programs, then reboot your PC (this is an important step in the process), then reinstall GlassWire while checking its “clean install” option in its installer. You can download our latest software from our download page.

If GlassWire’s graph will still not load please check to see if the following Windows services are running in the Windows task manager:

  • WlanSvc (WLan AutoConfig)
  • BFE (Base Filtering Engine)
  • EventLog (Windows Event Log)

These Windows services are usually on by default unless you disabled them. If you find these services are running but GlassWire will still not run please consider running Windows Update. With very old versions of Windows GlassWire may not run properly. After updating your device please once again try a clean install with GlassWire in the order listed above.

If you have tried all these different options and GlassWire’s graph will still not run, please post here so we can help.

I have verified all the services are running and even restarted the glasswire service but still no joy, it stops logging and displaying graphs and even performing new application versions or VT submissions until a reboot every few days

@maxatv

Are you seeing any .dmp files on your desktop? GlassWire will make this type of file if it crashes and this file can tell us what’s wrong (if you choose to email it to us using Google Drive) https://www.glasswire.com/contact/.

Do you use any third party software that kills other apps? Perhaps something is killing our service so it stops?

Unfortunately no dmp’s are made, when it stops logging I check the services and the glasswire control service is still running as well all 3 dependent services it relies on noted above. I don’t think anything is killing it, is there another way to pull and submit logs?

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Please try to make some logs. Instructions are below.

Stop the GlassWire service;
Copy log.conf to C:\ProgramData\GlassWire\service
Start the GlassWire service and reproduce the problem.
Send us the logs from C:\ProgramData\GlassWire\service\log

Log.conf should be a notepad file called exactly “log.conf” with these two lines only:
log_path=c:\programdata\glasswire\service\log
log_level_file=-1

IMPORTANT: log.conf cannot end in .txt so please be sure to remove that extension on the file or this will not work.

Our email is here, and please link to this thread so we know what the logs are for.
https://www.glasswire.com/contact/

Logs were e-mailed as requested

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Thanks! We will check the logs and respond.