Hello, I’m new on this forum.
Can anyone help me with the following issue?
When I go to Settings > Security // Data Plan // VirusTotal and I use the unlock button every option I selected turns green. Then I click the OK button.
But when I go back to the Settings and check these options
all the buttons are back in the UNLOCK state and all is greyed out!!
Is this a new install of Glasswire?
Which version of GlassWire?
Do you also have a problem saving firewall changes? Or are you using it for free?
I remember someone else having a similar problem with the settings. The problem was resolved but I can’t find the topic/post when I searched for it. It’s not this firewall topic which was also resolved. But that firewall problem affected several users and I can’t see any other users reporting your problem so it may not be a bug.
Do you run any security software that might prevent application software changes?
It is a new installation of Glasswire (2.1.167 as registered user with license on 18/01/2020)
OS : Win10 Pro (EN)
Unlock [Enable admin account password…] does also NOT stay checked after pressing [OK].
Changing the clear history option from ‘All’ to ‘Keep last week’ has NO effect.
It stays on ‘All’.
I am using ‘Super-Anti Spyware’ + ‘Windows Firewall Control (Malwarebyte)’ as protection software on my system. Windows Defender is disabled on my system.
I have no problems to configure other software using this ‘Windows Firewall Control’ software.
Then I started the program (as admin) and tried to adjust the settings which gives me troubles.
The result is identical as before! No settings I change are kept after clicking OK.
I can NOT unlock [Security], [Data Plan], [VirusTotal] and change the [Clear History] state.
When I reopen the settings the ‘Unlock’ buttons are in the ‘Unlock’ state again.
I am a bit disappointed that this isn’t working for me.
Hope you can find me a solution.
Perhaps our settings are corrupted somehow. Please uninstall GlassWire in add/remove programs, reboot, then reinstall using our “clean install” option and see if that solves it.