A few days ago GW was working fine… I recall looking at it a few hours later and there is no graph at all, it’s just blank. It’s still like this today and when I reload the app all I see is “Loading data” at the bottom.
I’m hoping the uninstall, reboot, clean install isn’t the recommended as last time I did that I lost all my custom labels and it didn’t fix the problem. The problem turned out to be some data entry on the GW cloud servers.
So before I take the final step and lose my settings and labels again, I’m wondering if anyone else is having this or has seen it before.
Restarting the service got about 2 seconds of data before it died again. A second restart did nothing followed by the service then crashing. I rebooted and everything seems to be working again. I rarely reboot my desktop, mainly only during Win10 updates.
I do not use any cleaning software.
I do have a .dmp file on my desktop. It’s 1.9 gigs. Not sure what data this file stores. I use work VPN for work things so not sure if I should share the file if it might contain data I don’t want to share. If it doesn’t contain network traffic data/ips/host I’ll share the file. It compressed to 290 megs.
We are preparing a major update. Go ahead and delete the .dmp. The new update has a rewritten service for Windows so it’s unlikely the .dmp will help much in this case.
Please be on the lookout for the update that will be announced here.
