Thanks for the clarification. I’m starting to like this program. It’s light weight, not bloated, and has a nice interface. My biggest criticism is that the user manual should be more detailed. It will help your company reduce the help questions from customers. If a customer does need help, then you can refer him to the exact location of the user manual for the detailed answer. Nevertheless, I applaud your company in actually having a user manual at all. Most software companies do not.
I have a few more suggestions:
(1) Rename the list title “Active Apps” to “Allowed Apps”. The programs listed may not all be “active” at any given moment, but these are the programs (processes) which will be automatically “allowed” to access network (is this right?). Also the word “incognito” confused me on it’s functionality. Incognito means anonymous, and it’s not immediately clear that incognito’s function is not to store data on hard drive (it’s ok to store data in RAM). (I hope this is how incognito works). But, i understand that you have used “incognito” for many many years, so probably best to stick with it.
(2) Clarify for me how to change a firewall profile. For example, I am using a custom firewall profile which i created, with Ask to Connect. I see an alert for a process to have network access. I decide to either allow or block this request. Does my custom profile get automatically updated on what to do with this process (block or allow), or do i need to go to the top of the screen, and re-save my custom profile? In other words, how are custom firewall profiles edited? Consider adding this information to the user manual.
(3) GW doesn’t like when you block Glasswire Control Center. It gives you a message box alert, asking you to either unblock it, or to download a newer version of GW. So, it appears that you cannot block this process without affecting the function. Consider adding this information in the user manual as well.
The more detailed your user manual, the fewer annoying messages from customers like me!