I’m not being rude or cruel but you guys have a lot to learn about security in my opinion, let me explain and this is not a flame post it is just honesty. Shut me down if you want to but you have lost me forever as a customer.
Last night I installed your product because I was suspicious of my computer’s activity and possibly being infected. At first everything looked OK, I turned on “Block All” mode and it worked and communication on my NIC ceased. I had time to do some digging and use AutoRuns.exe by sysinternals and do some investigation without the worry of my personal data being leaked. I got tired, checked to see if GlassWire was still in block mode - it was so I shut my pc down for the evening so I could return with fresh eyes and continue to fix my situation.
Now the nightmare, I came in this morning turned on my PC and GlassWire didn’t care that I had shut down with Block All mode engaged… it went ahead and let the whole world communicate during startup and after until I realized your software had failed to start up in "Block All’. Your software did NOT come up in block all mode but instead, let every process that wanted access to the internet send what ever the **** it wanted to. Can I just ask you why? Why would your software do this to me? This isn’t just a bug it’s a disaster in my personal life.
Thanks a lot and good bye. Unsubscribing and never looking back. Your company let me down. Hard.