Helppane.exe Virus

GlassWire General
1

Hi
Just had a First network Activity warning for helppane.exe ( C\windows\helppane.exe ) which was expected, but upon using GlassWire Virus check it shows up as infected.
Have scanned file with Malwarebytes and Microsoft Security essentials and Virus total all showing clean ?

2

Seems all my apps checked from GlassWire showing infected, but not on any other scans ?

Edit Just downloaded HitmanPro also clean

3

GlassWire uses a Windows API to check for viruses. For example if you are using Windows 8 and you are using the built in Windows security essentials then that’s what checks for viruses. If you download a file with Firefox and you see a scan it’s the same thing.

Could you see if the Windows built in antivirus is showing the infection also? We haven’t seen any reports like this yet about a false warning since we use the user’s third party antivirus.

4

My built in Virus checker is Microsoft Security essentials, I have done a full scan and all is clean ?

5

Could you email our “bugs” email https://www.glasswire.com/contact/ with a screenshot if you can along with what Windows version and computer hardware you are using? We want to figure out what’s going on.

6

I just tested my helppane.exe and scanned it with Security Essentials on 8.1 and could not recreate this.

7

Hi
Just turned off Computer and restarted, Now GlassWire virus check is showing all clean. First reboot in days.

Thinking back yesterday I switched off Windows HomeGroup and disabled HomeGroup Listener and HomeGroup Provider Services

I have Windows 7 ultimate fully updated

Edit I also altered some advanced sharing options in Network and Sharing centre

Maybe this ?

8

We will try to find this problem. Thanks for reporting this.