Installer crashes

schwaeble · October 21, 2015, 11:56am

running the installer causes Error opening file for writing

Ken_GlassWire · October 21, 2015, 2:19pm

Thank you for your report. Did you participate in our unreleased software testing by chance?

schwaeble · October 21, 2015, 4:01pm

Not that I know.
What is that for a rule, that in this forum I have to type at least 20 characters for a post

Ken_GlassWire · October 21, 2015, 4:03pm

The rules are made by the Discourse software, not us. I will ask our dev team and see how we can solve this. Sorry for the problem.

schwaeble · October 21, 2015, 4:24pm

not a problem. I just wanted to mention it.
Now how can I resolve the setup issue? Any idea? Could I have participated without knowing?

Ken_GlassWire · October 21, 2015, 4:39pm

No, you could not have participated without knowing. You would have had to email us to ask to participate then we would have sent you a link to download the test version.

Installer crashes are always high priority for us so I think I’ll have more feedback tomorrow from our dev team. Sorry for the delay.

Servo_GlassWire · October 22, 2015, 11:34am

Please try the following:

Run the task manager;
Under the Details tab find the GWCtlSrv.exe process and terminate it;
Install GlassWire.