Issue when Installing on Windows 7

I’m attempting to install on Windows 7, but I am facing an issue. It appears that it is sticking when trying to install the service. As far as I can tell, the service isn’t even there (it isn’t listed in Task Manager or the Services MMC Applet). The log is as follows:

Output folder: C:\Program Files (x86)\GlassWire
Extract: GWCtlSrv.exe… 100%
Extract: GWIdlMon.exe… 100%
Extract: GlassWire.exe… 100%
Extract: GWUnlock.exe… 100%
Output folder: C:\Program Files (x86)\GlassWire\platforms
Extract: qwindows.dll… 100%
Output folder: C:\Program Files (x86)\GlassWire\iconengines
Extract: qsvgicon.dll… 100%
Output folder: C:\Program Files (x86)\GlassWire\imageformats
Extract: qico.dll… 100%
Output folder: C:\Program Files (x86)\GlassWire
Extract: EasyHook32.dll… 100%
Extract: Qt5Core.dll… 100%
Extract: Qt5Gui.dll… 100%
Extract: Qt5Svg.dll… 100%
Extract: Qt5Widgets.dll… 100%
Extract: Qt5WinExtras.dll… 100%
Output folder: C:\Program Files (x86)\GlassWire\lang
Extract: de_de.qm… 100%
Extract: en_us.qm… 100%
Extract: es_es.qm… 100%
Extract: fr_fr.qm… 100%
Extract: it_it.qm… 100%
Extract: ja_jp.qm… 100%
Extract: ko_kr.qm… 100%
Extract: pl_pl.qm… 100%
Extract: pt_br.qm… 100%
Extract: ru_ru.qm… 100%
Extract: tr_tr.qm… 100%
Extract: zh_cn.qm… 100%
Extract: zh_tw.qm… 100%
Output folder: C:\Program Files (x86)\GlassWire\copyrights
Extract: apache-license.txt… 100%
Extract: apache-notice.txt
Extract: boost-license.txt… 100%
Extract: easyhook-license.txt… 100%
Extract: geoip-license.txt… 100%
Extract: google-license.txt… 100%
Extract: libcurl-license.txt… 100%
Extract: libqxt-license.txt… 100%
Extract: openssl-license.txt… 100%
Extract: qt-license.txt… 100%
Output folder: C:\Program Files (x86)\GlassWire\driver\x86
Extract: gwdrv.cat… 100%
Extract: gwdrv.inf… 100%
Extract: gwdrv.sys… 100%
Output folder: C:\Program Files (x86)\GlassWire\driver\x64
Extract: gwdrv.cat… 100%
Extract: gwdrv.inf… 100%
Extract: gwdrv.sys… 100%
Output folder: C:\Program Files (x86)\GlassWire\driver
Output folder: C:\ProgramData\GlassWire\service
Extract: GeoLite2.mmdb… 100%
Extract: storage.db… 100%
Output folder: C:\ProgramData\GlassWire\service\log
Output folder: C:\Program Files (x86)\GlassWire
Installing Microsoft runtime libraries
Microsoft runtime libraries installation completed
Execute: “C:\Users\JOELBO~1\AppData\Local\Temp\nsh7FEC.tmp\GWInstSt.exe” “https ://www.glasswire.com/stat/install.php?v=2.1.167&os=Seven&platform=x64&update=0” “nsis$$.tmp”
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

I am running Windows 7 Ultimate, it was literally just installed.

I put a space in the link in the log purposely as new users can’t post links.

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Why are you using win 7, win 10 is superior. and from what i remember read, microsoft is going to be dropping win 7 soonish.

Otherwise, i can’t help you there bud.

@FrinkMan

Have you ever, or are you able to run an update with that Windows 7 PC? I have seen this issue with Windows 7 installs that have never been updated.

Other tips are here https://www.glasswire.com/faq/#glasswire-cant-connect-local-server that can also apply to your issue.

Did those things help?

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That’s a very good point as we don’t know the installed version.

The minimum supported version is currently Windows 7 Service Pack 1 which starts at version 6.1.7601.

https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1

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Usually when I have seen this issue in the past it is because someone just installed Windows 7 on a virtual machine with no Windows updates. Then they find GlassWire will not work.

I then recommend the user run Windows update and it solves the issue.

Also, here is a great article on how to update to Windows 10 from Windows 8 or 7.

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That was the issue, yep!

It is a machine on which the hardware can’t be changed, so I’m forced to stick with Windows 7. Thanks for your help!

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