Weird Network Error with Glasswire Basic

Im not sure why, but when i upgrade from the free version to the basic version, i get disconnected from the internet. I have a an error that continuously happens every 10-20 minutes, where i get 100% packet loss for about 30 seconds.

I thought at first it was my isp, but once i started digging, i checked event viewer and noticed i was getting an error that stated “The DHCP Server sent a DHCPNACK message” and “ethernet does not have a valid ip configuration”. After some trial and error, the only thing that worked was using the “netsh winsock reset” in command prompt.

I thought that maybe something else i had done messed with my connection somehow and was using another program to monitor my ping. I ran glasswire free for a day or two and thought everything was fine, so then i decided to reactivate my copy back to the basic version. Almost immediately I started having those errors again, and after uninstalling glasswire, reusing the netsh winsock reset instantly fixed everything again.

Does your program change something in the background to cause this? I have not changed any of the programs default settings. I am using windows 10 64bit.


When we designed GlassWire we made sure it could not somehow hurt the user’s network connection because we knew that would be unacceptable behavior. We use a Windows API to monitor your network activity and there is no way it can cause problems.

For upgrading we access under an https connection just like a browser would. If you visit that URL on your browser does your PC also stop connecting?

Do you use any unusual security software that intercepts or interferes with https connections? If so that’s probably the culprit.

right now that link works, but i have not tried it with glasswire basic installed. The only other security software i am running is avast.

Tips to fix-
Restart your device. It might sound simple, but sometimes that’s all it takes to fix a bad connection.
If restarting doesn’t work, switch between Wi-Fi and mobile data:
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different.
Turn Wi-Fi off and mobile data on, and check if there’s a difference.
If not, turn mobile data off and Wi-Fi on and check again.

Rachel Gomez