I have windows 11. I installed Glasswire 3.3.664. This version causes sometimes BSOD. How solve it?
I would wonder, how do you know your bsod is related to glasswire, does the event log or the bsod indicate it’s glasswire or one of its related files that caused it? Can you tell us what the bsod says is the file or driver name?
If you are having major issues like that, first step I would try is reinstalling it, but choosing the clean install option. I had to do that because my glasswire app kept crashing. Then reset up the app and see if it persists. I haven’t had a bsod from the app once and I had been using it for a few years now.
I am having the same issue on my daughters PC. Minidump seems to indicate that the gwdrv.sys driver is at fault. Same version of Glasswire (3.3.664). Tends to happen when she’s playing games like Fortnite. I have disabled Glasswire for the time being to see if it improves things.
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: fffff80260b1c340, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding this single DPC timeout
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for gwdrv.sys
###<redacted for brevity>###
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 3968
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 14352
Key : Analysis.Init.CPU.mSec
Value: 827
Key : Analysis.Init.Elapsed.mSec
Value: 125023
Key : Analysis.Memory.CommitPeak.Mb
Value: 85
FILE_IN_CAB: 032824-5109-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump
BUGCHECK_CODE: 133
BUGCHECK_P1: 0
BUGCHECK_P2: 501
BUGCHECK_P3: 500
BUGCHECK_P4: fffff80260b1c340
DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT: ###<stack trace redacted down for brevity>###
nt!KeBugCheckEx
nt!KeAccumulateTicks+0x3d5
nt!KiUpdateRunTime+0xd1
nt!KiUpdateTime+0x63f
nt!KeClockInterruptNotify+0x228
nt!HalpTimerClockInterrupt+0x10a
nt!KiCallInterruptServiceRoutine+0x9c
nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
nt!KiInterruptDispatchNoLockNoEtw+0x37
nt!MiReturnPhysicalPoolPages+0xa5
nt!MiGetPoolPages+0x19d121
nt!MiInitializePoolCommitPacket+0x1a7
nt!MmAllocatePoolMemory+0xa3
nt!RtlpHpEnvAllocVA+0xc7
nt!RtlpHpAllocVA+0xf2
nt!RtlpHpLargeAlloc+0x245
nt!RtlpHpAllocateHeap+0x1cc
nt!ExAllocateHeapPool+0x5ab
nt!ExpAllocatePoolWithTagFromNode+0x5f
nt!ExAllocatePoolWithTag+0x2e
gwdrv+0x424e
SYMBOL_NAME: gwdrv+424e
MODULE_NAME: gwdrv
IMAGE_NAME: gwdrv.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 424e
FAILURE_BUCKET_ID: 0x133_DPC_gwdrv!unknown_function
Early days, but since disabling Glasswire the BSOD while playing Fortnite have stopped. I will continue to monitor over the next couple of days.
Still 0 crashes since disabling Glasswire. Will try re-enabling GW, see if the crashes return. If so will uninstall and do a fresh install to see if that resolves.