I downloaded GlassWire and installed it on my lab but I have trouble working with it. There is a picture of a mannequin with closed eyes in the menu and none of the options work…
Does your lab use a super old version of Windows 7 or something like that? If so can you run Windows Update, or is that not possible in your lab?
Unfortunately a lot of software won’t run properly these days with very early versions of Windows 7.
Why can’t GlassWire connect to its local server and why won’t GlassWire’s graph load?
GlassWire for Windows has a local Windows service that runs locally on your PC. This Windows service keeps track of your network activity for your PC or server. If that Windows service cannot start then GlassWire cannot graph your data usage.
If you are experiencing this problem first try rebooting your PC. If GlassWire still cannot run please uninstall GlassWire in add/remove programs, then reboot your PC (this is an important step in the process), then reinstall GlassWire while checking its “clean install” option in its installer. You can download our latest software from our download page.
If GlassWire’s graph will still not load please check to see if the following Windows services are running in the Windows task manager:
- WlanSvc (WLan AutoConfig)
- BFE (Base Filtering Engine)
- EventLog (Windows Event Log)
These Windows services are usually on by default unless you disabled them. If you find these services are running but GlassWire will still not run please consider running Windows Update. With very old versions of Windows GlassWire may not run properly. After updating your device please once again try a clean install with GlassWire in the order listed above.
Is it this image on the menu?