I gave up trying to explain the issue to the GlassWire team. They broke our installations with version 2.2.258. As you know (and as as GlassWire should know), the upgrade process that that version performed is what broke things.
I even tried bringing up the issue again in this thread:
But @Ken_GlassWire demonstrated that GlassWire themselves still don’t actually even understand the problem. They thought that by having their QA do a CLEAN/FRESH install of 2.2.258 they’d be able to replicate the problem. Nevermind that you and I and others have been pointing out for months that the problem is that the UPGRADE to 2.2.258 broke EXISTING installations (prior to version 2.2.258) that already had a lot of data.
The last few upgrades since then have completed wiped out all settings each time. Even the latest version, 2.2.291, which I recently upgraded to, left me with a completely empty backup folder. In other words, the previous settings/data are actually not backed up successfully at all. They just get completely wiped out (deleted). The only way I’ve been able to restore my settings each time is to restore the appropriate folder from my own backups.
So the summary is, GlassWire released a defective version, borked our existing installations (us, the people who actually reported the problem to them), and then never found a solution to solve the problem permanently or properly for us. The instructions that @Ken_GlassWire keeps parroting, which he claims can “fix” the issue, are of no use – firstly, the problem happens after every upgrade, and secondly, the backup folder is empty after each upgrade to a new version – there is nothing there.
After months of hassle and getting zero actual understanding from the GlassWire team, I’ve realised it’s something they’re never going to get their heads around and something they’re never going to fix.
A couple of days ago I decided to just do a complete uninstall, then deleted the remaining Glasswire-related directories manually, rebooted, and did a fresh install of v2.2.291. It’s been a major hassle for me, as I’ve been having to manually track down which devices are which on my network again (which MAC addresses are which devices), and re-enter all the labels for my Things list, etc. But I had no choice, as the GlassWire team were completely unable and unwilling to provide a real, permanent solution.