I’m sorry for this issue. Let’s find the cause!
Could you email us some logs? It will help us diagnose the problem.
https://www.glasswire.com/contact/
- Stop the GlassWire service;
- Copy log.conf to C:\ProgramData\GlassWire\service
- Start the GlassWire service and reproduce the problem
- Send us the logs from C:\ProgramData\GlassWire\service\log
Log.conf should be a notepad file called exactly “log.conf” with these two lines only:
log_path=c:\programdata\glasswire\service\log
log_level_file=-1
IMPORTANT: log.conf cannot end in .txt so please be sure to remove that extension on the file or this will not work.