Glasswire crash (Qt5 related)

GlassWire Help
1

Crashed on v.3.3.630, updated to latest, same stuff.
– Before update
Faulting application name: GlassWire.exe, version: 3.3.630.0, time stamp: 0x65548ed3
Faulting module name: Qt5Gui.dll, version: 5.15.2.0, time stamp: 0x5fa4dda5
Exception code: 0xc0000005
Fault offset: 0x001dcc60
Faulting process id: 0x0x86E0
Faulting application start time: 0x0x1DB958AEC1176CA
Faulting application path: C:\Program Files (x86)\GlassWire\GlassWire.exe
Faulting module path: C:\Program Files (x86)\GlassWire\Qt5Gui.dll
Report Id: aaecd1c8-864d-4e3f-aad2-8fd9bee9edb1

– After update
Faulting application name: GlassWire.exe, version: 3.4.768.0, time stamp: 0x6765966d
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd26
Exception code: 0xc0000409
Fault offset: 0x0001f081
Faulting process id: 0x0x8818
Faulting application start time: 0x0x1DB958E1BAEE41E
Faulting application path: C:\Program Files (x86)\GlassWire\GlassWire.exe
Faulting module path: C:\Program Files (x86)\GlassWire\Qt5Core.dll
Report Id: 8f94698a-46ed-41e5-b830-bf65f6de297b

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2

What OS are you running? Win 10 or 11? If Win 10 then check for updates. Uninstall GW then reset your firewall to defaults then reboot your computer then reinstall GW. Hope that helps. :grinning:

3

Win 11, updated regularly. Problem seems to be with GUI, not the service itself. It still works, but every time GUI needs to be started to look into something and notifications are not working as well.

Interesting, that on previous GW version the culprit was Qt5Gui.dll, now it’s Qt5Core.dll.

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4

Have you tried a full uninstall/clean install? It may be worth trying with Bulk Crap Uninstaller to help clean out a bit more thoroughly too.

5

Guess I’ll try. Shame to lose config though.
BCU is a must have, been using it for years)

Support is disappointing btw - no response in 5 days. For 50€/year one would expect at least an auto-reply…

6

Should be able to back up your configs without any problems.

7

What Tarun said, Back your settings up and uninstall and do a clean reinstall, make sure your windows firewall is reset to its defaults also. Hope it works. Try sending another support@glasswire.com letter, it might get their attention. Hope you get it fixed. Let us know how you fixed it if you do get it fixed. :grinning:

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