Glasswire.exe.dmp files?

3jf9fab41 · February 25, 2018, 1:32pm

I have a file on my desktop named “GlassWire.exe.9528.dmp”. What is it???

Ken_GlassWire · February 25, 2018, 2:03pm

It means GlassWire crashed. Can you email this file to us https://www.glasswire.com/contact/ using a cloud service like Google Drive or Dropbox?

We can then fix the problem.

Thanks!

3jf9fab41 · February 25, 2018, 5:20pm

Yes. I emailed the link to the dmp file.I will await your response. Thanks.

Ken_GlassWire · February 26, 2018, 1:16am

@3jf9fab41

Thanks! Please leave it up there a few days so we can download it on Monday and see what’s going on.

3jf9fab41 · March 14, 2018, 8:24pm

I never received any sort of reply to this. Has there been an update??

3jf9fab41 · March 30, 2018, 6:11pm

I still haven’t received any reply. I am not sure what is going on.

Ken_GlassWire · March 30, 2018, 6:24pm

Could you install our latest update and see if the problem has gone away? Sometimes when we get .dmp files and we put out an update it means we solved the problem. Sorry about not following up with you sooner.

3jf9fab41 · March 30, 2018, 8:11pm

Better late than never. I already tried installing the last update. I do have a paid version just so you know.

Ken_GlassWire · March 31, 2018, 12:25pm

@3jf9fab41

Please create another .dmp with our latest version, then please email it to us again.
https://www.glasswire.com/contact/

I thought the update fixed the bug, sorry for not replying about it before.

3jf9fab41 · April 14, 2018, 8:04pm

I deleted the dump files and uninstalled Glasswire Pro completely. After that, I reinstalled it from scratch. So far, I haven’t had any issues. I will post in this thread to give updates. Hopefully everything continues to run smooth as it is so far.