Support can’t fix because I have two Legacy Elite keycodes.
Sahar (GlassWire)
Jul 17, 2024, 11:32 GMT+1
Hello,
Thank you for your continued interest in GlassWire and for contacting our Support.
Please note that a GlassWire account is distinct from Cleverbridge account.
Registering a GlassWire account was introduced with version 3 in November 2022 and it is not related to the account you may have used to purchase “legacy” licenses on Cleverbridge (Basic, Pro and Elite), which is a third party reseller of our licenses.
Based on my observation you currently have a GlassWire Elite subscription via Cleverbridge.
Since you have a “legacy” license (Elite), then there is no need to create an account, as this is used for purchase and activation of the new “Premium” licenses which are cloud based. Instead, you will need to upgrade using your activation code as shown below.
To avoid any confusion, I have deleted your GlassWire account associated with the email address ‘dag’ since it did not contain any data.
Please let me know if you need any assistance with GlassWire Service.
Kind regards,
Sahar Sahbaei
GlassWire Support Team
