GW 3.8.1061 Network Scan Disfunction

GlassWire Help
1

Last night I decided to update GW 3.8.1061 via an install “over” the previous version.

Upon an uneventful completion, I was surprised to see the usual 6 Ethernet connected devices joining the network as if for the first time. I have never observed this install behavior in all the years I’ve been using GW.

While normally displaying highlighted under all the 24 (historic others greyed out) items under Network Scanner, they were now absent from that total. The Scan button was dead for either Auto-scan mode. With the scan set for every three minutes, there had been no scan for 10 minutes.

More disturbing, everything on my system was offline; I couldn’t ping the router.

I decided to enact the ancient trouble-shooting first-step handed down from our ancestors in the days of Windows 3 and I restarted the system.

This time the same devices joined the network and, at least, appeared in Network Scanner. Thankfully, I was online.

(In the screenshot, while only the first item’s “joined the network” isn’t obfuscated, all the following are the same “joined the network,” it being too much effort to repeat that display all 11 times.)

All other functionality of GW seems to work OK (so far as of now), including Traffic Monitor history going back to 2021 when I installed it on this i9-9900K/Z390 desktop I built for Windows 10 Pro, now at 22H2 19045.6456, always using Windows Defender. EXCEPT…

  1. Everything under Network Scanner is greyed out. The Scan button is dead for either Auto-scan mode, frozen at 19 May, 10:22 AM. With the scan still set for every three minutes, there has been no scan as of this posting at ~12:50 PM MST.

  2. The Network Scanner displays 5, though 6 “joined.”

Further info available upon request. Please advise.

GlassWire381061netJoinTrouble
GlassWire381061netJoinTrouble1369×1862 188 KB

2

CORRECTION:

The Network Scanner now shows 6 items, one for the Ethernet connected TV which was not on.

I fired up another system and the count went up to 7, although all devices are greyed out. And no green dots, which I forgot to mention. The last seen remain at 19 May, even for the 6th (the TV).

And last seen 17 May for the 7th. As not yet having been involved, it got a “joined the network” under Log Analysis.

3

I am not tech support but I have info. Are you in Windows 11? Across my development sessions I have been experiencing rogue reboots of the pc for the last month. The event viewer is a mess of random crashes that offer no clue. Discord Kicad and Blender are experiencing these crashes too. Just thought I would mention it to see if you or your users might be having the same.

I am currently in a ticket on bleepingcomputer-dot-com.

4

Thanks for your input.

The Windows 10 Pro 22H2 19045.6456 I mentioned is the current version of 10. I won’t be upgrading to 11.

I take this opportunity to update: With “report all devices joining or leaving” set, I’ve watched the desktop notifications for devices join and leave while the last seen remains at 19 May, 2026. It’s as if the process is OK while the UI and CSV logging is broken. BTW, the four “used protocols” are all enabled.

5

@dallas7 Thanks for sharing. Would you mind sending an email to our GlassWire support team at help@glasswire.com with a link to this forum post (so you don’t have to re-explain everything)? They can help troubleshoot this and let our team know if they’ve identified a bug that needs addressing.