Hey @Scyzor-yk
Please can you send Windows logs to our team so they can investigate? The email address is help@glasswire.com
Thanks,
Katie
I have the same issue
this is what is in windows event viewer
Faulting application name: GlassWire.exe, version: 3.3.630.0, time stamp: 0x65548ed3
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd26
Exception code: 0xc0000005
Fault offset: 0x001a2afb
Faulting process ID: 0x0x3538
Faulting application start time: 0x0x1DA2A0C0CFCCD42
Faulting application path: C:\Program Files (x86)\GlassWire\GlassWire.exe
Faulting module path: C:\Program Files (x86)\GlassWire\Qt5Core.dll
Report ID: 730c065b-19db-409b-8fff-90dadf54667d
Faulting package full name:
Faulting package-relative application ID:
the second fault has the same info except the exception code is different.
Exception code: 0xc000041d
yep, GW has the same library problem on my PC. I was digging more and it may be related to the graphics card/drivers
Katie, Have you seen Alexsus Post
Might be good to also send this info to your team to help investigate the issues peeps are having.
Thank you! i have passed this onto the team to investigate 
Thank you for send these details. For our team to further investigate please can you send service and UI logs to help@gmail.com
Service logs: C:\ProgramData\glasswire\service-full\log
UI logs: C:\Users[CURRENT USER}\AppData\Local\glasswire\client\log
Thank you,
Katie
I see a lot of
351.19:22:27 [HINT] GlassWire: Main Window visibility changed: true
352.19:22:35 [HINT] GlassWire: Main Window visibility changed: false
0.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Oswald-Regular.ttf" : ("Oswald")
1.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Oswald-Bold.ttf" : ("Oswald")
2.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Oswald-Light.ttf" : ("Oswald Light")
3.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/OpenSans-CondLight.ttf" : ("Open Sans Condensed Light")
4.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/OpenSans-CondBold.ttf" : ("Open Sans Condensed")
5.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Roboto-Light.ttf" : ("Roboto Light")
6.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Roboto-Regular.ttf" : ("Roboto")
7.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Roboto-Medium.ttf" : ("Roboto Medium")
8.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Roboto-Bold.ttf" : ("Roboto")
9.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Flexo-Bold.otf" : ("Flexo")
10.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Flexo-Light.otf" : ("Flexo Light")
11.19:24:42 [HINT] GlassWire: Loaded font families from ":/Fonts/Flexo-Regular.otf" : ("Flexo")
12.19:24:42 [HINT] GlassWire: Fail find value for substitute: "topnav_bgd_s" , state: 0 , file: ":/SharedWidgets/ic-attention.svg"
13.19:24:43 [HINT] GlassWire: QObject::disconnect: Unexpected nullptr parameter
when it starting to crash
sorry for the long wait. been under the flu. but logs have been send now.
1 Like
Necro post. I have been having similar issues. Was there any useful update available?
I would add that I checked my logs as well. The error lines are identical to what the other user posted.
Nothing so far.
Does you computer is on for most of the day or even 24hrs with moderate network traffic?
I work from home and game at night. I leave my PC on 24 hours a day.
What I have noticed it happens when my PC stays on for longer time with some moderate network activities.
Unknow NPE in the logs just tells that there is a code state not handled by errors/exceptions handler.
Recently I have noticed it crashes each 5-6 hrs so is getting into bad state of a product instability. Not worth to renew for next year…
Now it started to be even worse - service will be stable on average for 2 hrs 
Hey @Scyzor-yk
Please can you send logs to help@glasswire.com so we can investigate the issue?
Thanks.
Katie
I have done that already and send to the support bunch of logs. Last response was from Sahar on Dec 19th:
Your inquiry has been escalated to our engineering team, and they are actively investigating to identify the root cause of the issue.
So far no follow up response back.
I would add that I achieved stability by going to Settings | General and clicking on Clear History with All selected.
Yes. I lost my history. But whatever was in there was causing the crash. Been stable for 48 hours now.
Not sure if I did it before based on a response from the support but let me try it.
Unfortunately it didn’t help much - got back to the state when it will crash each 5-6 hrs. Looks like is loosing some sort of connection to the “mothership” (probably some sort of Pub/Sub process) to store/retrieve necessary data.