Ive been charged for a “basic” account, (which i havent activated) while i already have a “Premium” (with 301 days left) account. How do i go about A) getting a refund & B) preventing this from happening again?..Ive already sent them an email with screenshots showing the issue and no one has responded.
Hi @Andre_Raddler,
this is really odd, I want to apologize for that.
Did you write to help@glasswire.com?
It may take up to a few days to address your case but I can grant that within the conditions you are reporting, we’ll process a refund.
Please wait for our customer success dep. to handle your case.
Best,
Andrea