Key not working

hi,I purchased a basic licence yesterday and received my key, copied key over but it keeps saying not a valid key my number is 128526613 Have uninstalled and reinstalled to no avail,and the system has just been reformatted.Any help would be greatly appreciated Thanks Paul.

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Sorry for the problem. What error do you see? Can you email us the order info?

If you use Kaspersky, please try disabling it temporarily so GlassWire can activate.

Problem solved,thanks heaps and great response.

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