Multiple unknown devices


#1

I’ve read several threads with the same issue, but none of the answers help me. I have several Unknown Devices, and like another user, I have too many devices to change the password. Is there a way to figure out what the unknown devices are? I am interested in upgrading my service, but only if there is a way to figure out what the unknown devices are. Is it possible without changing my password? Would upgrading solve the issue? Thank you!


#2

@MDBR

Are you using our latest software? What does it say if you go to the top left GlassWire menu and choose “About”?

I ask because we update our database sometimes so if you’re using our old software it may not show the devices properly.

If you do a manual scan by pressing the “scan” button under “Things” does that fix it?