Persistent Crashing Issue with Glasswire Application

Hello

I am writing to report a recurring issue with the Glasswire application on my system. Despite my attempts to resolve it, the application continues to crash repeatedly. Here are the details of the problem and the steps I’ve taken so far:
Issue Description:
The Glasswire application consistently crashes 2 to 3 minutes after launch.This issue persists every time the application is open
ed.

Troubleshooting Steps Taken:

Restarted my PC several times to ensure it wasn’t a temporary system glitch.
Uninstalled the previous version of Glasswire and installed the latest version available on your website, hoping it would resolve any compatibility or bug-related issues.

Despite these efforts, the application continues to crash, hindering my ability to use it effectively. I would greatly appreciate any assistance or guidance you can provide to resolve this issue. If there are any additional steps you recommend or information you need, please let me know.Thank you for your attention to this matter. I look forward to a resolution so I can continue to use Glasswire effectively.

Best regards

Hi @chagraaa

Sorry to hear this, please can you send logs to help@glasswire.com so our engineers can investigate.

Thanks,
Katie

Since I didn’t see it, did you run the clean install? I can’t remember, but i think that was an option in the installer?

I’m having the same issues here… Tried a clean install and still happening. This started after the latest update with the top menu icon changes.

Edit, I’m seeing this in the Event Viewer Application logs:

Faulting application name: GlassWire.exe, version: 3.3.630.0, time stamp: 0x65548ed3
Faulting module name: Qt5Gui.dll, version: 5.15.2.0, time stamp: 0x5fa4dda5
Exception code: 0xc0000005
Fault offset: 0x001e6080
Faulting process id: 0x0x17580
Faulting application start time: 0x0x1DA260E9ECA9FC6
Faulting application path: C:\Program Files (x86)\GlassWire\GlassWire.exe
Faulting module path: C:\Program Files (x86)\GlassWire\Qt5Gui.dll
Report Id: 3cb32177-4395-48fc-b70b-4ecb01c9422b
Faulting package full name:
Faulting package-relative application ID:

Some kind of issue with the Qt 5 library, perhaps something related to the new update?

Started having the same issues again all of a sudden…

I did too with 664 and the last version, I got it to go away by doing a clean install. Haven’t had it since.

I have the same problem. Clean install, talking to the support person but no response since January. It looks like some sort of data issue from the pub/sub when network is way more active than usual (like streaming from YT, Spotify, Mixcloud via browser)

This problem is still happening, the app doesn’t work and crashes after 2min for at least 5 months now. WTF