I tried to upgrade from free to Premium. Allegedly, I am linked via my Chase 1519 credit card; however, the process appears to have halted because the process said I cannot use Chase Bank.
I do not know how to fix this. I cannot find the contact button on my profile/Glasswire acct page.
Sorry you’re having trouble upgrading to Premium. I will reach out to you directly to help.
Thanks Huda for reaching out to help!
@RolandJS Absolutely! In case you missed my direct message, you can click on the GlassWire menu icon in the top right corner of this screen and click on Personal Messages (envelope icon) to view private messages that are sent to you.
04/14/26. Again, having trouble with glasswire software acknowledging that i already have been paying for a $2.99/monthly subscription for Premium. How do I fix this?
I cannot use glasswire website because it wants to charge me again for i already paid for.
Receipt: Your receipt from Domotz Inc #2861-1723
Inbox Domotz Inc invoice+statements+acct_1LBbkxEIEW93EYX5@stripe.com
Attachments 7:12 AM (15 hours ago)
to me
Domotz Inc Receipt from Domotz Inc $38.18 Paid February 18, 2026
invoice illustration
Download invoice Download receipt
Receipt number 2861-1723 Invoice number 676057A1-0001 Payment method Visa - 1519
Receipt #2861-1723 Feb 18, 2026–Feb 18, 2027
Glasswire Personal Plan
Qty 1 $35.88 Subtotal $35.88 Total excluding tax $35.88 Taxes (6.4%) $2.30 Total $38.18
Amount paid $38.18
Questions? Contact us at billing@glasswire.com.
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The last mod post in this forum is nearly two weeks old. If you want any chance for a timely response I’d rather email them.
Your screenshot lists:billing@glasswire.com otherwise just try help@glasswire.com and they can figure it out internally.
Check if your Chase card details are correct and try a different payment method. If the issue persists, contact GlassWire support through the menu > Personal Messages. Also, try clearing your browser cache or using another browser.
Thanks to all for their gracious help! Now, everything is aok. Premium works - for now.
Let’s see what happens when an update or an upgrade rolls out 