It is interesting to know what caused upgrade failure. But that doesn’t address my concerns expressed in my previous post.
My post was asking whether you will remedy the actual problem GlassWire creates where my data is now in separate database files and cannot be merged together to give me one complete history. So far, you are providing no method to solve this problem…
In other words, you have only fixed the software; you haven’t repaired the damage done to our GlassWire history.
If my email app was supported like GlassWire then when an upgrade failed I would lose all my emails and have no means to restore them. The email app would be fixed and now be working correctly but there would be no remedy to get all my older emails into the current database.
Thankfully, my email app doesn’t work this way. It actually has the ability to import/export/merge databases which means I can collect all my data (the emails) together myself. That is something that GlassWire does not allow me to do.
I also said that these sort of problems are a recurring issue: at least once in each of the last five calendar years. My latest history was about 1.5 years old but it wasn’t continuous because there were at least two holes in the data where upgrades/bugs caused data loss each time I had to restore the database. One hole was most of a month where I hadn’t checked that my history was still recording and had to go to backup. The other gap was only a couple of hours where the upgrade failed.