GlassWire is hiring!!!
We are looking for a Technical Support Specialist who is a proactive and innovative achiever, likes to wear multiple hats, learn new technologies, experience the fast-paced world of software development and who wants to become a key part of our growing team!
As a GlassWire Support Specialist, your main responsibility will be to ensure customer success. Your main goal will be to establish a positive relationship with the customer and ensure their experience is positive. You will be responsible for effective communications with the customer and conveying any feature requests, bugs or other suggestions to the engineering teams. We are expecting you to be an outstanding communicator and listener with a professional, but friendly approach.
Duties and Responsibilities:
· Communicate with leads/customers using our helpdesk tools (tickets, email, forum, internal backoffice) to resolve technical issues and answer technical and business inquiries
· Help customers install and use effectively our software on their own machines
· Liaise with the dev team about technical issues/bugs and anything that needs to be escalated
· From time to time, help product and marketing team in pitching the product and providing online demos to customers
· Help the product team to improve the documentation so that it makes Support job easier
Requirements and Qualifications:
· Outstanding knowledge of Windows systems
· Working experience of Computer Networking, Network Protocols and infrastructure(IP, VLANS, Subnet, switches, firewalls, access points)
· Proficient level of English
· Excellent communication and presentation skills
· Previous experience with Network Monitoring Tools and Linux systems is a plus
What we offer:
· Permanent position with competitive compensation and benefits for the right candidate
· Fully remote
· Opportunity for career growth in a very innovative company
To apply, please email hr@glasswire.com with your CV.