3.8.1061 - service stopped running

Hi there,

I’m running a fresh windows 11 install with no antivirus (but for Window’s) and can’t seem to connect to the local server. I’ve had Glasswire installed on this machine before, but after a factory reset those issues started appearing. During the first couple of installs, Windows was showing security pop-up since it couldn’t verify the publisher. Btw, the 2024’s version 3.3.664 doesnt work either

I’ve tried those, and made sure to reboot after each install and uninstall:

  • Installing with legacy drivers and clean install
  • Starting the GW Control Service (it stops after a while)
  • Uninstalling, deleting the GW’s folder inside programdata

Event viewer is flagging some issues as well.
During installment, 2 errors are being flagged:

SCEP Certificate enrollment initialization for WORKGROUP\KRISTIANBIG$ via https*://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(172ms)Stage: GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

and

SCEP Certificate enrollment initialization for Local system via https*://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(235ms)Stage: GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

I’m also getting an error from Service Control Manager:
”The GlassWire Control Service service terminated unexpectedly. It has done this X time(s).”

  • System

    • Provider

    [ Name] Service Control Manager[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}[ EventSourceName] Service Control Manager

    • EventID 7034

    [ Qualifiers] 49152

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x8080000000000000

    • TimeCreated

    [ SystemTime] 2026-05-16T12:33:49.9375914Z

    EventRecordID 2143

    Correlation

    • Execution

    [ ProcessID] 1572[ ThreadID] 9092

    Channel System

    Computer KristianBIG

    Security

  • EventData

    param1 GlassWire Control Serviceparam2 147006C0061007300730057006900720065000000


Binary data:

In Words

0000: 006C0047 00730061 00570073 007200690010: 00000065

In Bytes

0000: 47 00 6C 00 61 00 73 00 G.l.a.s.0008: 73 00 57 00 69 00 72 00 s.W.i.r.0010: 65 00 00 00 e…

Not sure if any of that is of help, but I’m happy to assist with more information. I’ve tried also finding the log in programdata, but all I’ve found was update log:

0.14:31:40 [EVENT] Setup API initialization: 3.8.1061.0.FULL, path: C:\Users\krist\Downloads\GlassWireSetup.exe
1.14:31:40 [HINT] IsInstallationAllowed:43: allowed: true
2.14:31:40 [HINT] IsLegacyDriverEnabled:282: status: true
3.14:31:52 [HINT] SetPathAdminPermissions:110: path: C:\Program Files (x86)\GlassWire
4.14:31:52 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf
5.14:31:52 [HINT] glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudDeviceId
6.14:31:52 [HINT] glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudCurrentServer
7.14:31:52 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf
8.14:31:52 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf
9.14:31:52 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf
10.14:31:52 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf
11.14:31:52 [EVENT] ConversionChain8 check conversion: false
12.14:31:52 [EVENT] ConversionChain7 check conversion: false
13.14:31:52 [EVENT] ConversionChain6 check conversion: false
14.14:31:52 [EVENT] ConversionChain5 check conversion: false
15.14:31:52 [EVENT] ConversionChain4 check conversion: false
16.14:31:52 [EVENT] ConversionChain3 check conversion: false
17.14:31:52 [EVENT] ConversionChain1 check conversion: false
18.14:31:52 [EVENT] ConversionChain0 check conversion: false
19.14:31:52 [HINT] IsDataConversionRequired:54: conversion required: false
20.14:31:52 [HINT] InitUtmTagsFromFile:239: tags: referrer=https%3A%2F%``2Fwww.google.com``%2F&user_agent=Mozilla%2F5.0+%28Windows+NT+10.0%3B+Win64%3B+x64%29+AppleWebKit%2F537.36+%28KHTML%2C+like+Gecko%29+Chrome%2F148.0.0.0+Safari%2F537.36+Edg%2F148.0.0.0, path: C:\Users\krist\Downloads\GlassWireSetup.exe
21.14:31:52 [HINT] InitInstallId:248: install id: 0B93CB536370C74B0C74091A9BCED2ABD42FA52BA2024236081D7052AFDEC3DC
22.14:32:00 [HINT] RegisterCloudServer:186: registered server: eu-north-1
23.14:32:00 [HINT] RegisterCloudDevice:139: registered endpoint id: 89ce6ac9-f0b4-4262-8aa5-14fe3991a6b3
24.14:32:00 [HINT] HTTP 200: ``https*://api-eu-north-1.protect.glasswire.com/api/v1.1/agent/event\`\`. Response body: “”
25.14:32:00 [HINT] SendInstallEvent:209: success: true
26.14:32:00 [HINT] DisableLegacyDriver:274
27.14:32:22 [EVENT] Setup API cleanup: 3.8.1061.0.FULL

Hey @KristianCKI, thanks for reporting this. I’m sorry you’re experiencing this issue with GlassWire, it’s definitely not the experience we want you to have.

This is all really useful info you provided. Would you mind sending an email to help@glasswire.com so support can help investigate this with our team? Also, if you haven’t done so already, would you mind enabling your GlassWire logs and sharing them with support? How to Enable Logging and Send GlassWire Logs