GlassWire stopped working on my second laptop. It stopped collecting data between 12.47pm and 12.52pm today (4 August) and I only noticed it at 2.30pm.
It would not complete “Connecting to the Local Server…” when I tried to get it going again.
To fix the problem I had to end the GlassWire Control service and restart GlassWire.
It also lost my Pro activation code which I had to reenter once it was running again.
FYI, this is a different computer than the problem on my other computer where data logging stopped at 9.45pm on 1 August.
Did your computer upgrade to the new Windows 10 Anniversary Edition during the night/day? Sorry for the problem.
Mine upgraded, but I did not lose my activation or anything. I have noticed some other users did lose activation though due to the update but I’m not sure why it happened to a few of them.
If you need any Pro/Basic codes please email our helpdesk.
We plan to have an update out tomorrow or the next day. I hope it will solve the issue for you, but if not we have your email and we can send a logging version to investigate. Thanks for your feedback.