I am trying to install Glasswire 2.2.291, I give it the folder that does not exist, F:\GlassWire
Last installation log line says:
Output folder: F:\GlassWire
and … it disappears, crashed
created empty folder and nothing else, no other files,
event viewer says:
Faulting application name: GlassWireSetup.exe, version: 2.2.291.0, time stamp: 0x57b2920b
Faulting module name: nsihelper.DLL, version: 2.2.291.0, time stamp: 0x600ab22b
Exception code: 0xc0000005
Fault offset: 0x0027528f
Faulting process ID: 0x5f40
Faulting application start time: 0x01d6fe95c9ced5aa
Previous installation (2.2.268) works just fine
Sorry for the problem. Have you seen this issue with any other installers lately?
What OS are you using? Do you have multiple drives? Do you see a .dmp file on your desktop?
yes, multiple drives,
no .dmp file on the desktop
I have asked our team for advice. It’s not a normal issue we see. Thanks for your report.
Previous version was installed into same location. First attempt to install new version on the same location (over previous version) failed the same way and I ended up with empty folder (since it first uninstalls previous version).
It’s SSD, inside my PC case.
Just want to highlight again that the previous installation works just fine, it’s only the new version installer fails
It’s quite complicated to do so, but could you send us a .dmp file for this issue? It will help us find and fix it for you and others.
- Run regedit.exe
- Create a new key at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
- The new key name should be GlassWireSetup.exe
- Add a new string value at the DumpFolder and set C:\Users\
- Add a new DWORD value at DumpType and set 2
- Quit regedit
It should look something like this.
Then you should reproduce the problem and the crash dump will appear in
Then please add a link to this thread in the email and send me the .dmp.
You may need to use a cloud service like Dropbox or Google Drive.
Been a while, don’t have crash dump but I think I found the issue.
The problem is custom glasswire.conf
Here are the differences:
- modified ownership of the file to myself (only user in the system and also admin account)
- modified permission for my user (given all permission)
- updated the file by modifying those lines:
LogDirectory = F:\Glasswire/service-full/log
DbStorageDirectory = F:\Glasswire/service-full
the installer seems to crash unless I remove the file - then it installs fine
1.5 year later and the issue is STILL NOT FIXED!?
Year ago I provided exact cause of the installation failure and it’s still there, still causing crashes with the installer