GlassWire Control Service will not start

You could try registry entry -regedit=HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp–right click on =DependOnService-click- delete-- this cured it for 51 posters on a Windows website .You will get a long winded answer from MS involving maybe re-installation or any point in between that cured it for 3 people. Your choice.

I followed the steps above, uninstalling reinstalling and rebooting. I get the same result. The puzzling part is the drop down displays a different list of options.

If I try to just start the GlassWire Control Service, I get: Oops, new users are only allowed one image, so the error dialog that comes up says:

Windows cannot start the GlassWire Control Service. Error 1075: The dependency service does not exist or is marked for deletion."

I know I must be overlooking something simple.

Very weird. You did a total uninstall uninstall, then deleted the GlassWire folder in “ProgramData” and rebooted and it’s still acting this way? I have never seen anything like this before. Let me discuss this with our dev team.

For now could you try one more uninstall/reinstall?

I tried again with a total uninstall, deleteing of the ProgramData folder and rebooted. Still the same results. I don’t know why the Activate option would not show in the GlassWire button. It’s like I am not getting the right version. I can try to install on one of my other computers just to see what happens. This is very disappointing. :frowning:

We have a 30 day refund policy so if we can’t get GlassWire working for you we’ll refund you in full. Let me see if our dev team has some ideas on how this is possible. Thanks for reporting this.

We discussed this problem in detail and it appears that you should try opening services and set the Base Filtering Engine service’s startup type to Automatic and launch the service. After that
you should be able to start the GlassWire service.

Open Task Manager by right-clicking the taskbar and then clicking Task Manager. Click the Services tab to see the services that are currently running under your user account.

Last night I tried installing on my laptop running Windows 7. GlassWire installed perfectly. I then tried the install on my wife’s laptop running Windows 10. GlassWire also installed with no problems. This morning I tried again on my desktop to no avail. I then went to the forum and I saw the post on the Basic Filtering Engine service. I looked at my services and there was no Basic Filtering Engine service! I went to Google and found how to restore the service and also found out that it could have been malware that deleted the service through a vulnerability in the Flash player. Once the service was restored, GlassWire started working immediately! Your development team was right on the money! Please thank them for me. Glasswire is giving me the info I was looking for, now I have to find out how to use all the other capabilities. However, first I am off to get the latest update to the Adobe Flash player!

Thanks again for all your help.

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Great! If you think you may have malware it might be best to reinstall Windows on that PC. Also instead of installing Flash use Google Chrome as your browser instead which already supports Flash without having to install it on your PC.
https://blog.glasswire.com/2015/02/05/living-without-adobe-flash/

I followed the steps above but still not working on w2008 server R2.
Can I have a link to the old version please?

@Andrei_Hetel

Please try this update: https://www.glasswire.com/download/

@Ken_GlassWire

I can see there link only to the latest version - which doesn’t work for me.
I would love to come back to previous version that worked like a charm.

@Andrei_Hetel

The latest version was released a few hours ago so you probably have not tried it yet. I apologize if I’m mistaken.

Hi,

Tried latest version too. Still cannot start GlassWire Service. Error is:
The GlassWire Control Service service depends the following service: WlanSvc. This service might not be installed.
This is a win 2008 Server R2 with no wireless.
My question again: can I have a link to 1.2 version? That one worked perfectly.

@Andrei_Hetel

If you run Windows update on that server does it solve it? Are you a paid or free user? I’ll report this to the team, thanks.

@Ken_GlassWire

All windows updates are installed. Paid version.
Thank you.

@Andrei_Hetel

I emailed you.

@Andrei_Hetel

Could you try this for us? We can then solve this.

  1. Make a screenshot of the About window of GlassWire.
  2. Push Win+r and in Run window type services.msc + Enter;
  3. Find GlassWire Control Service at the services window and double click it;
  4. Make a screenshot of the Dependencies tab:
  5. Find the WLAN AutoConfig service at the services window and start it if it’s not running.

You can also make it auto start in the settings:

34338865-e810910c-e97d-11e7-9b22-26e770b6451c

No such service on a w2008 server with no wireless card :frowning:
image

1 Like

@Andrei_Hetel

Thanks for your report. We’ll continue to investigate this problem.

Hi there !

I encountered the same issue on my personnal PC. Had too activate the WlanSvc to get back GlassWire. As I’m on a wired connection, without any wireless adaptater, I want to deactivate this service.

I see in the 2.0.80 changelist “Removed the dependency for the wlanapi.dll for Windows Server customers”. Do you plan to reduce the dependency on the WlanSvc service for standard en pro Windows editions too ?

Thanks, and happy new year to all ! :champagne: