Glasswire crashes regularly

[paulderdash]

I am a Glasswire Elite user, and it is crashing every couple of days on one laptop, requiring a restart of the service.
I have tried a clean install several times now but it is still occurring.
I have a GWCCtlSrv.exe.6452.dmp on my desktop but it is 1.90 GB.
I would love to know the culprit but how do I transfer such a large file to you?

I am using v3.3.498 but these crashes started some time/versions ago.
Win 10 Reliability Monitor shows the following:

Source
GlassWire Control Service

Summary
Stopped working

Date
‎2023-‎03-‎27 2:18 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\GlassWire\GWCtlSrv.exe

Problem signature
Problem Event Name: BEX
Application Name: GWCtlSrv.exe
Application Version: 3.3.498.0
Application Timestamp: 641896d4
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.19041.789
Fault Module Timestamp: 82dc99a2
Exception Offset: 0009eddb
Exception Code: c0000409
Exception Data: 00000007
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 59bf
Additional Information 2: 59bf3ad3c2f1211030adbc88b988b236
Additional Information 3: 2cdc
Additional Information 4: 2cdc46fb01bf33b93264ab1fd39fe6e0

Extra information about the problem
Bucket ID: 6c706ea087e67a72328f7c5c27f4795c (1337424349601495388)

[Katie_GlassWire]

Hi @paulderdash,

Please can you upload the crash dump to Google Drive or Dropbox and email the access link to me help@glasswire.com.

Please address the email FAO Katie so that I can make sure it redirected to the right team.

Thanks,
Katie

[paulderdash]

I sent two dump links on 28 March FAO Katie. Any news?
It still happens.
Can I delete those dumps, and/or send more dumps?

Paul

[paulderdash]

As mentioned here: Glasswire Continues to Crash Regularly - #2 by paulderdash

I see this sort of thing after each crash >

[paulderdash]

Still awaiting a response from the devs.

It may be an edge case, but I have it on two laptops (every night on my main laptop, less frequently on the other).

But on the other hand, these may be the same problem?:

Glasswire Service keep shutting down

Make sure you have latest version of GW. Uninstall and reinstall with [Clean Install] selected and [Set Browser to Default]. Hope that helps.

Glasswire Continues to Crash Regularly

This is probably an isolated issue, which will make it hard to identify the cause. Even Paul indicates that it only affects one of his machines. Not having any issues here with GlassWire crashes. Probably need to wait for the devs to dig through the dumps for clues…

[paulderdash]

I have done multiple clean installs as described, with no effect.

And perhaps it is not an isolated issue:

Glasswire Continues to Crash Regularly

Glasswire Crashes Regularly. This thread is intended to alert customer support about errors similar to those reported two weeks ago by @paulderdash. The link to that thread is here: [Would love to have linked, but apparently new users aren’t allowed] I’ve taken the steps suggested by @Katie_GlassWire, which was to upload two DMP files (one of which is 195 MB, the other is 60 MB) to cloud storage, in this case Proton Drive, and send the links to [OOPS. New Users Are Censored] with the subject l…

Glasswire Service keep shutting down

I already tried rebooting my pc, reinstalling Glasswire, etc. no luck, the only way to have Glasswire running is manually starting (or restarting at times) the service, why it happen? How do I solve this?