Glasswire not tracking mobile data usage on Android 10

Hi, i have recently encountered an issue with Glasswire. I jist updated my OnePlus 6t to Android 10 (OOS 10). Previously also I have been using Glasswire without any issues. But currently, Glasswire only tracks WiFi usage. The Mobile Data usage counter is stuck at 0 B as in the screenshot below.

I have checked all permissions, uninstalled and reinstalled the app, granted unrestricted usage access and all other permissions and have also cleared cache of my phone and tried with no luck. Seems this issue is only with Mobile Data on Android 10. I kindly request the team to fix this issue. I really rely heavily on the app since it helps me keep track easily about my daily mobile data usage. I hope a fix is possible for the same.

I have attached screenshots of:
WiFi usage in Glasswire app
Mobile Data usage in Glasswire App
Android stock data usage which is shown in Settings

Since i am a new user i cannot post so many images so posting one by one.

@abhijeet715

I have seen some other reports like this from others with your phone type. We are working on a major update that’s a complete rewrite that will be out in a month or so, and it should solve the issue permanently.

1 Like

following this,because of the same issue.

@Nayan_Lalit

Some people who recently updated to Android 10 have found an uninstall and reinstall will solve the issue for some phone types. Please give it a try and see.

Meanwhile we’ll keep working hard on our next major update that will solve this.

Nope, doesnt work. Uninstalled and tried. Wifi shows fine, mobile data doesnt…

Screenshot for wifi

Thanks for your detailed reports.

We are working hard on a major update that will be out in around 30-60 days. This update uses completely different technology to count data and it will solve the issue with your phone type.

Thanks for your patience while we work hard on getting the app updated ASAP!!! :+1: @abhijeet715

1 Like