After installing the latest update my premium version reverted to free. I went to my management console and deleted the free endpoint but cannot select the premium endpoint. What do I do?
If you only have 1 endpoint left, it should automatically switch to premium by default
It doesn’t. The dot on the left is greyed out so I can;t select it and it says that the app is offline.
Hi @sandyH
Installing the latest update duplicates the GlassWire endpoints. As you have already mentioned, you noticed this in the Management Console and you deleted the “free” one. In fact you need to delete the “Premium” one, this is the original endpoint and currently obtains the Premium endpoint. Delete this one, and then go to the GlassWire app and sign in. Now that the original endpoint has been deleted the Premium is free and the new one will fetch it upon sign up.
Thanks,
Katie
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Thank you Katie, problem solved !
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I have a similar problem as SandyH had, though maybe not the same. I updated the Pro version and it turned into the free version. The Pro and free endpoints remain in the console. If I delete the Pro endpoint, will it be restored when I sign in to the app again?
Hi @Hotzenplotz,
Pro is the name of one of our legacy licenses so I think your issue is unrelated to the above as legacy licenses are not dependent on the cloud, but rather they are activated using a key. Please email the details, including the screenshots of the issue to our team help@glasswire.com.
Thanks,
Katie