I’m back on v 1.1.41b so it is running.
If you want I can uninstall that, clear ProgData folder and install 1.2.54 again to see if GWCtlSrv.exe runs then.
Installed Version 1.2.54 beta and got ‘can’t connect’ (The Glasswire service stopped running).
When I clicked on ‘restart glasswire’ I saw GWCtlSrv.exe start up but after a few seconds it disappeared from the process list. I tried this a few times, each time GWCtlSrv.exe appeared on the process list then dissappeared again after two seconds.
Could you put the attached log.conf file in the c:\programdata\glasswire\service folder and start the GW service again. Also you should not push the Connect button right after the service was started. Please wait for a while and see whether the service keeps running if the UI stays disconnected.
You should then send us the logs that will be stored in the c:\programdata\glasswire\service\logs folder https://www.glasswire.com/contact/ “help” or “bugs” emails are fine.
May I suggest uninstall Glasswire with Revo Uninstaller Pro 30 day Trial in Advance mode and delete everything it finds then reboot and install Glasswire v1.2.54b as that helped a few users I know! http://www.revouninstaller.com/
As far as I can tell from the reports of problems, all the users apparently uninstalled 1.1.41b prior to installing 1.2.54b. Could that somehow be related? In other words, try leaving 1.1.41b installed and allow the new installer to remove it. If you want to remove the history, use the function provided in Settings.
I’ve been testing the alpha releases through the previous 1.2.53b. I usually install the newer release over the existing release. That’s what I did with 1.2.54b and like TripleHelix, no issues at all. All my network machines are reporting properly as show in this mini-view. All tabs work and all functions that I’ve checked are fine. My remote sessions (shown below) all re-started immediately when the new release activated.
Initially, I installed 1.2.54b over the existing 1.1.41b.
When it came up with the ‘can’t connect’ error, I uninstalled 1.2.54b, cleaned out the ProgramData folder, rebooted and tried a clean install with the same error. Uninstalled 1.2.54b again, cleaned out ProgramData, rebooted and reinstalled 1.1.41b which works fine.