Take a look at this thread, it might give you some clues.
Yes its about AVG but i would say the same thing is happening with Norton. You cant use Windows defender firewall with another firewall on the same level. If Norton firewall used Windows Filtering Platform (WFP) then you can have the two firewalls running, because Windows Filtering Platform (WFP) does not interact in any level with Windows Firewall.
Hope this info helps