Clicking the X to remove all uninstalled Apps from the firewall list causes the Glasswire Service to crash completely.
There are 100s of uninstalled apps in the list, no exaggeration. I don’t want to delete the entire DB and start from scratch, and I don’t want to click through hundreds of uninstalled apps manually. If you could select multiple apps at once in the list then I could at least bisect the list until I found what was crashing it.
While we’re at it.. why can’t you control the UI with the keyboard at all? Why is it entirely mouse-driven? Can’t even page up and down through the list. Can’t hit delete to remove an entry. Can’t hit enter to confirm removal. This goes for the entire UI - why is it so basic?
@wildstoo Thanks for the detailed report, and I’m sorry for the frustration here.
The service crash when removing uninstalled apps is something we’d like to investigate further. Could you please send our support team (help@glasswire.com) your GlassWire logs using these instructions: How to Enable Logging and Send GlassWire Logs? That will help us understand what’s causing the crash and get it properly tracked.
On the firewall list management side, bulk management is already on our roadmap, and we also have automatic cleanup of uninstalled and inactive apps planned. Your point about keyboard navigation and shortcuts is also very fair, I’ll add that feedback to our backlog for the team to review.
Thanks again for taking the time to explain the issue in detail.
Thanks for your reply. I checked and I was actually on a build from last year - 3.7.x (I didn’t write down the exact version). I updated GlassWire to 3.8.1061 and then I was able to delete all the uninstalled apps without it crashing, although this didn’t decrease the size of glasswire.db at all. I bit the bullet and reinstalled GlassWire completely, wiping all existing data and firewall rules.
Unfortunately, now I have a new issue: GlassWire is not detecting some apps when the firewall is enabled in Ask To Connect mode. It simply never asks for (for example) Forza Horizon 6 and the EA app - I run them and GlassWire just doesn’t seem to see them and they remain blocked. It worked in 3.7.x version I was running previously but the latest version just seems to not see them at all unless I either disable the firewall or set to Click To Block mode and then they suddenly show up in the list, but marking them Allowed and then turning the firewall back to Ask To Connect doesn’t actually unblock them. I have to leave the firewall disabled or in Click To Block for them to work.
I’m glad to hear that the app is no longer crashing when you clear the list of uninstalled apps. Please let us know if you encounter that again.
Regarding GlassWire not detecting some apps or allowing network connection to them when the firewall is in Ask to Connect mode - this is definitely not the expected behavior and I have not seen this before. Are they showing up in the list at all when in Ask to Connect mode, or are they not appearing in the list OR giving you a prompt to allow/block?
Do you mind reaching out to our support team at help@glasswire.com with these details as well so we can help track and troubleshoot this more quickly? I’ll go ahead and share this with our engineering team so they can start looking into it if possible.