@Ferdinand Securemix has never processed itw own sales of Glasswire licenses as it never had the accounting capabilities to do so. The company has been selling license codes for the past five years via Cleverbridge until now, a payment solution provider. As of last monday the billing system has been moved to Domotz Europe Limited under a software reseller agreement, just like the one that existed with Cleverbridge. I understand you have paid for a lifetime license of the V2 product. That product is unchanged and unaffected by any of these changes, it is exactly the same product which you have been using since you bought the license. As a lifetime holder, has Katie has explained, you have the choice to upgrade to the new V3 version if you like / want the features that it offers. Or you can stay on the V2 version. The choice is entirely yours. If anything is worrying you or if you are not interested in the additional features, you should stay on the V2 version you have paid for. The company is just trying to offer you a choice, not forcing you to do anything.
@PerimeterPatrol The forum is on a different / independent system than user accounts for the management console. So it is correct, for the time being at least, that you do need two different IDs. We’ll see how we can make this more seamless eventually.
@Belga We’ll raise a support ticket for the firewall entries, it sounds like a bug. As per the pop up login window, an account is a requirement for all new licenses of V3. As this is a change from previous behaviour, we have allowed existing paying license holder to still access V3 without making an account but for the time being you still get a pop up. We will look at removing the reminder (to existing legacy license holderrs) in future releases.
Thanks for the answer Domenico.
FYI, see this topic : https://www.ghacks.net/2022/11/15/glasswire-3-0-anomaly-detection-and-glasswire-score-features-launch/
ME: From what I can see on your website there is a yearly charge. So you may have offered me V2 free but for a year right? And when V3 comes about what then?
YOU: For 3.0 it won’t expire for you either.
completely different from what you are saying. I paid for a lifetime license and now you are telling me if i want the features of V3 i need to upgrade… Would you like to see all my emails with Glasswire regards this?
I personally this you should refund those who dont want to use your software because you cheated us.
I have written this article which will help you understand what you have access to depending on your license. Premium Subscription vs Legacy License
You might want to add a line about the V1 perpetual licenses, from my understanding, in the context of the chart, they are essentially indefinitely valid legacy licenses?
Edit 2: I missed the text at the very bottom:
The tables remain true for those lucky few who purchased a lifetime license during past promotions.
Also, am I misremembering or were the yearly subscription “Elite” licenses limited to 5 PCs, rather than 10 on the perpetual licenses? According to the chart all “Elite” licenses are now for 10 PCs? Edit: Never mind, I must’ve gotten something mixed up, archived site confirms “Elite” subscription was also for 10 PCs.
I have a perpetual Elite licences (Paid one time), I have created an account for the Glasswire management console and it’s say I have a trial of 7 days on the console.
I don’t understand, when the trial will end I will be on a free version ? Or It’s an error ?
I thought it was perpetual also on the management console @Katie_GlassWire ?
Let me try once again to clarify. From 2015 to 2017 Glasswire sold its software as a one off license. A one off license is by definition not a subscription. It’s a license to use a very specific version of a software that is sitting on a specific computer. Once you buy that one off license you have the right to use THAT software in perpetuity on your machine. Normally in software land, and since the beginning of time of software sales, as software evolves, maintenance contracts are sold along with one-off software sales which entitle the user to updates. Alternatively, and more commonly for consumers products, users are asked to buy a new more evolved product if they wish to do so (remember Microsoft Word for window version 1 in 1989? And then Microsoft Word for windows version 2 came in 1991 and so on).
As the Glasswire product was still in its infancy during that early 2015-17 period, and out of sympathy to all our early adopters, we decided at the time to push software updates free of charge to people who had bought the one-off license, even though the company was not legally obliged to do so under the terms of its licensing agreement.
In 2018 Glasswire moved to a subscription model. Let me highlight that this was a good thing because none of you would have enjoyed Glasswire for the past 5 years if that didn’t happen – the subscription model put the company on a sustainable path allowing it to keep development going.
Under the subscription model introduced in 2018, users can buy a 1yr subscription which entitles them to any updates during the subscription time. Again, as a gesture of goodwill to its early adopters, Glasswire offered to previous users who had purchased one off licenses to continue offering upgrades for free. This is regardless whether you had a V1 or a V2.
Fast forward the clock to today. We just launched V3. We are still on the same subscription model we introduced in 2018.We just changed the licensing engine behind the subscriptions because license codes are a thing of the 90s and nobody uses them anymore and for good reasons. We moved to the 21st century and, for NEW clients, we now check the validity of their subscription license via user authentication on the cloud. To allow existing paying subcribers (ie. anybody who purchased a subscription license from 2018 till last week) to continue using the product which they subscribed to and paid for, we still let them use in V3 their license code to authenticate each endpoint, effectively bypassing cloud authentication.
As far as our early adopters from 2015 till 2017 who paid for a one-off license are concerned, we are still to this date offering them the possibility of upgrading to the newly released V3 free of charge. For the avoidance of doubt, this is an optional upgrade, we are neither forcing you nor are we asking you for any more money for it. If you like what we are developing please come and join us for the ride which you get for free as a thankyou for being an early adopter. If for whatever reason you don’t like it or the new V3 feature don’t suit your personal situation, please don’t upgrade. You are absolutely free to continue using in perpetuity V0, V1, V2 and/or any upgrades that have been published in between up to last Friday.
@KrGame the free trial is there if you want to add more endpoints in excess of the allowance you have from your Elite license. Any V3 version activated using an Elite code will continue working irrespective of end of trial.
your still missing my point. I was told (we was told) we’d get everything for a onetime purchase of a lifetime license. Now the so called extras come with fees.
Pointless going round in circles here i know what i was sold and i know what im now being told. For me the safest thing to do is to stop using your software. Goodluck!
So folks decide to stick with V2… There becomes a compatibility problem with windows (happens with many software’s) are you at that point going to fix what ever problems/bugs MAY arise?
I’m an Elite lifetime user, what am I missing?
After reading everything Katie and domenico wrote it seems we can use every new feature available
I personally am intentionally missing out on the cloud stuff as I want my connection log to stay on my device only. Hopefully this will become optional in future 3.0 versions.
Besides my personal concerns, they way it is described by SecureMix employees, you get all the features, at least as an Elite user, some people just got outraged before fully looking into the situation.
You are wrong about this, with regards to the lifetime GlassWire licence that was sold. You’re conflating “perpetual licence” with “lifetime licence”. A perpetual licence for a specific software version works in the way you described.
The GlassWire lifetime licence that was sold wasn’t only for the specific version called “GlassWire Version 1”. It was a lifetime licence for “GlassWire”, i.e. to receive all new versions for life.
If this boggles your mind as something that sounds impossible, you should know that there are several other software applications where the developers have indeed honoured a “lifetime” licence and have continued providing major new versions year after year, for the lifetime licence holders. I have several of these, but here are just a couple of examples: XYplorer, and DisplayFusion.
So the situation isn’t how you’re now portraying it, where you’re making it sound like it was a great gesture of generosity that v2 was provided to the original lifetime licence holders, and then an even greater act of charity/kindness that you’re allowing v3 to be used as well.
Couldn’t have put this any better.
I use 3.0 (now 3.0.474) already for a certain amount of time.
For the moment, I still have a valid license for 325 days (until Oct 8,2023).
When I buy an extra 5 licence pack (offered for €60 (50% reduction of €120),
will this extra year be added to the current license and be valid until Oct 8, 2024 ???
I have to get some confirmation from you, so I am not paying 2x for an overlapping period !!
Probably, other users have the same problem/question before they want to extend their license.
Hope soon to get some positive news about this important matter.
Thanks for your question. The 5 pack at $60 you are referring to is the “Family Plan” which is $60 for 5 Premium endpoints. If you were to purchase this, you would be able to upgrade 5 PCs in addition to the ones your already have on your existing valid license.
To confirm, the purchase is immediate, it does not kick in after you current legacy license expires. If you do not want to upgrade an addition 5 PCs I would hold off the purchase until your current license expires.
For lifetime license it’s the same?
Thank you very much for your quick and clear answer.
I wait until my current license expires and hope to get an offer for extension as good as the one offered for the moment.
When there is a special offer for the licenses, it may be token into consideration that the license could be extended at any time and that the last period is added to the previous one.
Hope this could be offered in the future.