Glasswire Version 3.5.821 not connect GlassWire Control Service

[WireShark]

The Glasswire Version 3.5.821
Software does no longer work.

I tried deinstall completely, do a clean install and reboot multiple times between.
I confirm the Glasswire Service is running.

But the Glasswire Programm cannot connect to its own service.

on Windows11 24H2

GlassWire Generic Driver wurde erfolgreich gestartet.

Installation successful
Start successful

GlassWire-Service läuft nicht mehr.
GlassWire neu starten oderhilfe erhalten mit diesem problem.

[WireShark]

GlassWire Control Service

[WireShark]

[WireShark]

Upgraded to 3.6.859 but still same issue:

[Batpup]

Reinstall and make sure you select [Restore Windows Firewall Settings] with the clean Install. Hope that helps.

[WireShark]

No, unfortunately it didn’t. Even getting same issue with Windows firewall completely disabled.

[WireShark]

No, doesn’t work @all.

[ittroll]

Are you able to Stop and Start the Glasswire Control Service in Services?

Perhaps it is going into a limbo state like I describe here:

GlassWire Service Limbo

I’ve experienced the following bugged behaviour a handful of times now. I will notice that GlassWire is no longer monitoring traffic and nothing at all is displayed Monitor tab. The rest of the app appears to function as expected and the background service is still running. Restarting the app does not help. If I attempt to restart the service it fails to respond and enters a limbo state - neither running or stopped. The only fix is a full system restart. [GWservicestalled]

The service creates a daily log which might provide some clues:
C:\ProgramData\GlassWire\service-full\log

[Martin_Surek]

Hello,
i had same issue and tried almost everything including some work with logs, registries and so on with chat gpt .. but finally its working. I just uninstalled glasswire, deleted all folders from program files + program data, installed older version - link was in another thread on this forum. Old version started correctly, then updated itself to newest and its working just fine.

I also had to activate premium again, my glasswire profile now displayed 2 instalations (on 1 PC) - 1 online and 1 offline. Premium was activated on the offline version. so i removed it, and activated it on the online version.

[Martin_Surek]

PS: i selceted clean install, and i did not selected reseting Windows firewall settings
And i also did not deactivated bitdefender antivirus, it works together just fine

[WireShark]

@ittroll

Are you able to Stop and Start the Glasswire Control Service in Services?

yes its running sevice

@Martin_Surek

PS: i selceted clean install, and i did not selected reseting Windows firewall settings

tried this but no luck

[ittroll]

A clean install with a full firewall reset should fix any configuration problems. There must be some other network or security app install which is conflicting/blocking communication between the GlassWire desktop app and the background service.

Did the log give any clues?

[Kels]

Hello,

as I posted here Glasswire can't connect to local server help - #21 by Kels it occurred the same issue to me when I installed GlassWire Free some years ago. In that case it was a 3rd party firewall that blocked the connection between GlassWire client and its service. As user ittroll wrote here it could be also a security app, many AV suites includes a firewall too (Kaspersky for example). Maybe it could be also the Windows Firewall blocking an incoming connection between the GlassWire client and the service. Normally the Windows Firewall should popup an alert when a incoming connection would occur, like the screenshot I’ve attached below, but you can check the incoming connection rules in Windows Firewall with Advanced Security panel (Incoming connection rules tab on the left). If you find there some GlassWire entry which is disabled you can enable it and see if that will work. The same with Outgoing connection rules tab.

[Tarun]

Earlier I found out that this version appears to be crashing as well. It’s only happened once but I’m going to monitor it and rollback as necessary. Might try a clean install but from what I’ve seen from others, that really doesn’t help.

[WireShark]

@ittroll

Did the log give any clues?

not no.

1.02:22:56 [HINT] IsInstallationAllowed:43: allowed: true

2.02:22:56 [HINT] IsLegacyDriverEnabled:282: status: false

3.02:23:15 [HINT] ClearServiceData:76

4.02:23:15 [HINT] ClearFirewallRules:85

5.02:23:15 [HINT] glasswire::libsetup::core::GetDefaultSettings:40: config file created: C:\ProgramData/glasswire/service-full/glasswire.conf

6.02:23:15 [HINT] SetPathAdminPermissions:110: path: C:\Program Files (x86)\GlassWire

7.02:23:15 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

8.02:23:15 [HINT] glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudDeviceId

9.02:23:15 [HINT] glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudCurrentServer

10.02:23:15 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

11.02:23:15 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

12.02:23:15 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

13.02:23:15 [HINT] glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

14.02:23:15 [EVENT] ConversionChain8 check conversion: false

15.02:23:15 [EVENT] ConversionChain7 check conversion: false

16.02:23:15 [EVENT] ConversionChain6 check conversion: false

17.02:23:15 [EVENT] ConversionChain5 check conversion: false

18.02:23:15 [EVENT] ConversionChain4 check conversion: false

19.02:23:15 [EVENT] ConversionChain3 check conversion: false

20.02:23:15 [EVENT] ConversionChain1 check conversion: false

21.02:23:15 [EVENT] ConversionChain0 check conversion: false

22.02:23:15 [HINT] IsDataConversionRequired:54: conversion required: false

[ittroll]

So it creates it’s config file, then sets permissions, then the file does not exist or cannot be accessed. That is something to look into.

[tnodir]

Some users somehow corrupt permissions of “C:\ProgramData” folder (and so its sub-folders too).

[WireShark]

@ittroll

creates it’s config file, then sets permissions, then the file does not exist or cannot be accessed

Icon from set v Access the config file is existing I changed permission ones to take and look into it while was analyzing this log and threes and checking the configuration after ?

Well the log file reading require me to change permission of “C:\ProgramData\glasswire\service-full\log\update” I Chuck again and i can see the configuration fire get recreated after deleating the Data fuldus

[EVENT] Setup API initialization: 3.8.1033.0.FULL, path: C:\Users\Mike\AppData\Local\Temp\~nsu1.tmp\Un.exe

[HINT]      QuitApplication:34

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:258: OpenProcess() returns error: 87

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:277: OpenProcess() returns error: 87

[HINT]      glasswire::process::WaitProcess:711: Process not found: 32500

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:258: OpenProcess() returns error: 87

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:277: OpenProcess() returns error: 87

[HINT]      glasswire::process::TerminateProcessId:651: GetTerminateProcessHandle(). Process not found: 32500

[HINT]      ClearFirewallRules:85

[HINT]      glasswire::libsetup::core::GetDefaultSettings:40: config file created: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      HTTP 200: https://api-us-east-2.protect.glasswire.com/api/v1.1/agent/event. Response body: “”

[HINT]      SendUninstallEvent:220: success: true

[HINT]      ResetCloudAccount:123

[ERROR]     glasswire::libsetup::endpoint::full::CloudEndpointFull::ResetAccount:108: settings not found: C:\ProgramData/glasswire/service-full/glasswire.conf

[EVENT]     Setup API cleanup: 3.8.1033.0.FULL

[EVENT]     Setup API initialization: 3.8.1033.0.FULL, path: C:\Users\Mike\Download\GlassWireSetup(2).exe

[HINT]      IsInstallationAllowed:43: allowed: true

[HINT]      IsLegacyDriverEnabled:282: status: false

[HINT]      ClearServiceData:76

[HINT]      ClearFirewallRules:85

[HINT]      glasswire::libsetup::core::GetDefaultSettings:40: config file created: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      SetPathAdminPermissions:110: path: C:\Program Files (x86)\GlassWire

[HINT]      glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudDeviceId

[HINT]      glasswire::win::ReadRegString:24: unable to open type: 3, key: System\GlassWire, name: CloudCurrentServer

[HINT]      glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

[HINT]      glasswire::libsetup::conversion::DbHandler::GetDbFilepath:60: does not exist: C:\ProgramData/glasswire/service-full/glasswire.conf

[EVENT]     ConversionChain8 check conversion: false

[EVENT]     ConversionChain7 check conversion: false

[EVENT]     ConversionChain6 check conversion: false

[EVENT]     ConversionChain5 check conversion: false

[EVENT]     ConversionChain4 check conversion: false

[EVENT]     ConversionChain3 check conversion: false

[EVENT]     ConversionChain1 check conversion: false

[EVENT]     ConversionChain0 check conversion: false

[HINT]      IsDataConversionRequired:54: conversion required: false

[HINT]      InitUtmTagsFromFile:239: tags: , path: C:\Users\Mike\Download\GlassWireSetup(2).exe

[HINT]      InitInstallId:248: install id: XXX

[HINT]      RegisterCloudServer:186: registered server: us-east-2

[HINT]      HTTP 200: https://api-us-east-2.protect.glasswire.com/api/v1.1/agent/device/register. Response body: “{\“id\”:\“3e68f722-aa13-4ed9-8ce1-fc0e866cc803\”}”

[HINT]      RegisterCloudDevice:139: registered endpoint id: 3e68f722-aa13-4ed9-8ce1-fc0e866cc803

[HINT]      HTTP 200: https://api-us-east-2.protect.glasswire.com/api/v1.1/agent/event. Response body: “”

[HINT]      SendInstallEvent:209: success: true

[HINT]      DisableLegacyDriver:274

[EVENT]     Setup API cleanup: 3.8.1033.0.FULL

[EVENT]     Setup API initialization: 3.8.1033.0.FULL, path: C:\Users\Mike\AppData\Local\Temp\~nsu1.tmp\Un.exe

[HINT]      QuitApplication:34

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:258: OpenProcess() returns error: 87

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:277: OpenProcess() returns error: 87

[HINT]      glasswire::process::WaitProcess:711: Process not found: 56148

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:258: OpenProcess() returns error: 87

[HINT]      glasswire::process::`anonymous-namespace’::GetTerminateProcessHandle:277: OpenProcess() returns error: 87

[HINT]      glasswire::process::TerminateProcessId:651: GetTerminateProcessHandle(). Process not found: 56148

[HINT]      ClearFirewallRules:85

[HINT]      HTTP 200: https://api-us-east-2.protect.glasswire.com/api/v1.1/agent/event. Response body: “”

[HINT]      SendUninstallEvent:220: success: true

[HINT]      ResetCloudAccount:123

[EVENT]     Setup API cleanup: 3.8.1033.0.FULL

@tnodir

corrupt permissions of “C:\ProgramData” folder

Yes, to access this (sub)folders you have to a love are press and interactive continue button from Windows To confirmation access. So Now delete Folder C:\ProgramData\glasswire\ and Meda a clean Installation.